I have the M350 internet package and over the last 2 to 3 weeks I have been getting crazy pings/latency on and off which makes gaming unplayable (rubber banding/ kicked from servers etc) latency in game stays around 40 to 50 normally then can shoot to up to 1000 mid game
I have the superhub 3 in modem mode connected to tp link archer 1750, to rule out the modem issue I have tested with the superhub alone and still the problem persists. I have tried tightening cables, resetting the hub and modem, flushed DNS, is there a way to tell if it's a fault at the virgin end?
Any help appreciated, I haven't contacted virgin directly yet as they will probably tell me to reset router etc and on paper it looks fine when doing speed tests etc.
Ps there is an issue in the area which came up today but this problem has been on going for 3 weeks now
I should add this happens connected directly to the modem, over WiFi and also via a powerline (powerline has started disconnecting lately as well (maybe be connected))
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a 'Live Link' to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.
Powerlines are never a stable way of connecting, especially when gaming, as much like Wi-Fi is prone to interference and the like.
Can you wired direct to the hub and try?
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Yeah I know they are not the best way to do it but my gaming PC is currently upstairs and my router is in the front room so was a quick solution. I have a long ethernet i can try tonight just by going through the windows to see if it helps. I haven't had an issue with latency and ping spikes since the last 3 weeks and been using the powerline since November last year.
But I will connect direct tonight and try a few games to see if it helps. I have resorted to WIFI at the minute which also has the same issues.
Had no issues last night, there was an issue in the error yesterday which an engineer was coming to fix, could this have been causing my latency issues over the past 2 to 3 weeks? kept it over WIFI as a general test, will be routing ethernet cable directly from the modem soon. Do you recommend running ethernet to a switch first? then from switch to device?