Menu
Reply
Highlighted
  • 16
  • 0
  • 0
Joining in
163 Views
Message 1 of 14
Flag for a moderator

Latency/ Ping/ Gaming

Hi, wondering if anyone can help

 

I have the M350 internet package and over the last 2 to 3 weeks I have been getting crazy pings/latency on and off which makes gaming unplayable (rubber banding/ kicked from servers etc) latency in game stays around 40 to 50 normally then can shoot to up to 1000 mid game

I have the superhub 3 in modem mode connected to tp link archer 1750, to rule out the modem issue I have tested with the superhub alone and still the problem persists.  I have tried tightening cables, resetting the hub and modem, flushed DNS, is there a way to tell if it's a fault at the virgin end?

Any help appreciated, I haven't contacted virgin directly yet as they will probably tell me to reset router etc and on paper it looks fine when doing speed tests etc.

Ps there is an issue in the area which came up today but this problem has been on going for 3 weeks now

 

I should add this happens connected directly to the modem, over WiFi and also via a powerline (powerline has started disconnecting lately as well (maybe be connected))

0 Kudos
Reply
Highlighted
  • 11.57K
  • 898
  • 1.48K
Alessandro Volta
154 Views
Message 2 of 14
Flag for a moderator

Re: Latency/ Ping/ Gaming

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a 'Live Link' to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

 

***********************************************************************************************************************************

Mike Robinson
Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - 26_Aug_2020
0 Kudos
Reply
Highlighted
  • 11.57K
  • 898
  • 1.48K
Alessandro Volta
153 Views
Message 3 of 14
Flag for a moderator

Re: Latency/ Ping/ Gaming

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - 26_Aug_2020
0 Kudos
Reply
Highlighted
  • 16
  • 0
  • 0
Joining in
139 Views
Message 4 of 14
Flag for a moderator

Re: Latency/ Ping/ Gaming

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13550000005.640256 qam28
22510000006.940256 qam15
32590000006.640256 qam16
42670000006.540256 qam17
52750000006.340256 qam18
62830000006.340256 qam19
72910000006.340256 qam20
82990000006.540256 qam21
93070000006.340256 qam22
103150000006.340256 qam23
113230000006.140256 qam24
12331000000640256 qam25
133390000005.940256 qam26
143470000005.640256 qam27
153630000005.640256 qam29
163710000005.840256 qam30
173790000005.640256 qam31
183870000005.540256 qam32
193950000005.540256 qam33
204030000005.540256 qam34
214110000005.840256 qam35
224190000005.540256 qam36
234270000005.840256 qam37
244350000005.540256 qam38



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.950
2Locked40.390
3Locked40.970
4Locked40.990
5Locked40.970
6Locked40.950
7Locked40.380
8Locked40.320
9Locked40.940
10Locked40.380
11Locked40.360
12Locked40.370
13Locked40.350
14Locked40.950
15Locked40.980
16Locked40.980
17Locked40.9140
18Locked40.950
19Locked40.960
20Locked40.350
21Locked40.370
22Locked40.960
23Locked40.950
24Locked40.350

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13260004342512064 qam5
23940003442512064 qam4
34620007042512064 qam3
45369991542512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA000

0

 

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
rkldJKDHSUBsgvca69834ncxv



Primary Downstream Service Flow

SFID578
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID577
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort

 

 

0 Kudos
Reply
Highlighted
  • 16
  • 0
  • 0
Joining in
138 Views
Message 5 of 14
Flag for a moderator

Re: Latency/ Ping/ Gaming

Network Log

Time Priority Description

15/11/2020 19:34:30noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 19:06:19Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2020 15:52:9criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/11/2020 18:52:47noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/11/2020 18:52:47ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/11/2020 17:52:47noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/11/2020 17:52:47ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/11/2020 17:22:46noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/11/2020 17:22:46ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/11/2020 16:52:46noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/11/2020 16:52:46ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/11/2020 16:22:46noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/11/2020 16:22:46ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/11/2020 15:52:46noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/11/2020 15:52:46ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/11/2020 15:22:46noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/11/2020 15:22:46ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/11/2020 14:52:45noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/11/2020 14:52:45ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/11/2020 14:22:45noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

I will sign up now to the think broadband as well

0 Kudos
Reply
Highlighted
  • 16
  • 0
  • 0
Joining in
135 Views
Message 6 of 14
Flag for a moderator

Re: Latency/ Ping/ Gaming

https://www.thinkbroadband.com/broadband/monitoring/quality/share/2b31083d100f80b2e4eb8531cb6fde1868f45e1e
0 Kudos
Reply
Highlighted
  • 16
  • 0
  • 0
Joining in
132 Views
Message 7 of 14
Flag for a moderator

Re: Latency/ Ping/ Gaming

0 Kudos
Reply
Highlighted
  • 24.46K
  • 1.4K
  • 3.11K
Alessandro Volta
118 Views
Message 8 of 14
Flag for a moderator

Re: Latency/ Ping/ Gaming

Powerlines are never a stable way of connecting, especially when gaming, as much like Wi-Fi is prone to interference and the like.

Can you wired direct to the hub and try?

*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
Highlighted
  • 16
  • 0
  • 0
Joining in
114 Views
Message 9 of 14
Flag for a moderator

Re: Latency/ Ping/ Gaming

Yeah I know they are not the best way to do it but my gaming PC is currently upstairs and my router is in the front room so was a quick solution.  I have a long ethernet i can try tonight just by going through the windows to see if it helps.  I haven't had an issue with latency and ping spikes since the last 3 weeks and been using the powerline since November last year.  

But I will connect direct tonight and try a few games to see if it helps.  I have resorted to WIFI at the minute which also has the same issues.

0 Kudos
Reply
Highlighted
  • 16
  • 0
  • 0
Joining in
64 Views
Message 10 of 14
Flag for a moderator

Re: Latency/ Ping/ Gaming

Had no issues last night, there was an issue in the error yesterday which an engineer was coming to fix, could this have been causing my latency issues over the past 2 to 3 weeks?  kept it over WIFI as a general test, will be routing ethernet cable directly from the modem soon. Do you recommend running ethernet  to a switch first? then from switch to device?

 

 

0 Kudos
Reply