Still having intermittent outages of my wifi during the day where all of my devices disconnect from wifi and then reconnect around 2 to 3 minutes after (green wifi light comes on solid), cutting my off from work calls and meetings which is massively disruptive. I've complained to Virgin about this and was told that I would get a response within 28 days; sure enough it's been over a month and i've had nothing back. Here's the story so far:
- Issues with outages so was sent a new Hub by Virgin over the chat
- set up the hub, still having issues
- Spoke to someone who said that I would need to monitor my outages for 48 hours and if still having issues to call back - approx 1 hour on phone
- Called back 48 hours later and was told that they would book a technician to come out - approx 1 hour on the phone
- Booked technician on 29th December between 4 - 7; at 9pm the guy rings me and says he's late and can he pop round, told him that it was far too late and he said he would come back tomorrow, safe to say he did not come tomorrow.
- Rang up and spoke to someone to get a re-book, was told that because my 'internet was fine' that they couldn't send a technician out; and that as the technician has marked the job as completed I would not be able to get anyone out to sort. Put through to complaints; I was on hold for 2 hours and gave up.
- Went through official complaints procedure, told I would get a response in 28 days, been over a month now and nothing back.
- Still having internet outages - as they're intermittent and apparently everything is fine when i ring them, they said that i need to just reset my router (done this over 10 times now)
So in conclusion; 2 months later, around 5 hours on the phone, 1 new router, 1 unanswered complaint, 1 technician that didn't turn up and STILL having my wifi disconnect, i'm at a loss to what to do next.
I just keep getting told to ring the number, to wait on hold for an hour MINIMUM and then told that everything is fine with my internet because it's all connected. Considering this is a premium provider I thought I would try the last form of contact, this forum.
Please help me.