LOL, my engineer said it was working ok and was ready to leave, showed him my bqm and done a ping test to show it was not fixed, made him change the router too. he then called someone and said that there were few works that need to be done on 2nd of jan,
Well hopefully that'll fix the same problem i'm having. I tried to get them to send an engineer round and they refused because its not an issue with connection or something silly. I'm out of stuff to try - I spoke to a manager who was really quite rude. It's still ruining my holiday tbh
I am area 15 and having same problem all xmas. If it's not fixed after 2nd Jan I say we all cause a ruckus and keep phoning to complain because This is a small oppurtunity for Gaming before going back to work. Now that its fixed what's the point really all that quality free time is GONE !
Virgin media is only fibre provider here .... monopoly if you ask me! If there was alternative I would LEAVE LEAVE LEAVE!
The only thing getting an engineer for an area fault will do is ensure that someone who has a fault a technician could fix has to wait longer. The guys coming to your house can do nothing for this problem.
Regardless engineer visits should be cancelled by their system due to the area fault. They shouldn't really be booking them as they'll be cancelled when the issue is closed anyway.
Hopefully the VM staff on here will be able to supply a fault reference.
Interesting the amount of complaints from a relatively small area this seems to have generated.
Looks as though there's a noise problem in the area. This is not considered a critical issue and, especially at this time of year, degraded service is going to be behind loss of service in the queue.
Really bad timing but needs boots on the ground to carry out a fairly time consuming operation to isolate the noise source and plug it. Could be anything from a fault in a cabinet to someone trying to steal cable plugging a dodgy box into the feed to their property, or even just a loose connector somewhere.