I cut my line by accident and had no wifi, a technician came over to fix it but its gone again and is extremely spotty i think it needs to be redone. Getting through to vm customer care is hell. Its always the automated machine and i just want to speak to a human and tell them.
Thanks for providing the details as requested via PM.
I have taken a look at the account and can see there is a long term WiFi coverage issue with atleast one of your devices. Our checks have advised the hubs location could be an issue. Can you confirm if the hub is upright, out in the open and away from any obstructions and electrical items that may cause interference?
I'd also recommend our Connect app. When installed, you can do a wireless scan in the property. This scan will optimise the connection where possible to do so. It'll also check for any coverage blackspots in the property and if a WiFi Pod is needed, you will be prompted to order one.
The location and position of the hub is ok. The WiFi was great before the line got cut. Now everyones having trouble. It randomly cuts out says there is no internet but it's connected. Messages don't send. It's gone in intervals.
I've had the connect app for a while. We already got a booster a while back. Everything was fine until the line got cut. Once it was cut we repaired it ourselves and it came back was very spotty just like it is right now. The technician came and fixed it, it was fine until the weather got bad outside and I think it got damaged again now it's back to being spotty. Connect app doesn't show anything just says to restart hub whenever its being spotty again. Done that atleast 5 times now.