Lag spikes

[Papous15]

So people ,The last 3 years i have constant lag spikes during gaming the cause to freeze in game when the internet drop or even disconnect totally from the game.

Also I can notice them when im surfing on the internet that some times the connection freeze for a few seconds and doesnt load anything.

After contacting virgin through phone and community in both cases blamed the games that im playing (wow-league of legends-csgo)  and ignored that i have the same issue when im just surfing.

I contacted the games support that asked me to send them winmtr on their ip's.

Their answer was :As per the tests that you've attached I could see some latency spikes starting from the very beginning, at your router, as you can see (as per 'Wrst' column). Here, we could suggest you the following steps:(link that says how to restart router) and if that doesn't work, please reach out to your ISP for additional comment.

Ofcorse I have restarted and reset the router as was one of ma first actions.

It has been 3 years that im trying to fix that issue and have contacted virgin a handfull of times and noone gave me an answer except restart your router.

Is there anyone that knows what to do?

[gary_dexter]

Are you on a wired or wireless connection when you experience these issues?

[Papous15]

wired ofcorce

[gary_dexter]

Post the Network, Upstream and Downstream stats from the hub

[Papous15]

Downstream Channels
Lock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
Locked 13 235000000 Hz 256 QAM -2.7 dBmV 37.6 dB 1163 291
Locked 9 203000000 Hz 256 QAM -2.0 dBmV 37.4 dB 5595 295
Locked 10 211000000 Hz 256 QAM -2.2 dBmV 37.1 dB 908 297
Locked 11 219000000 Hz 256 QAM -2.5 dBmV 37.1 dB 1052 299
Locked 12 227000000 Hz 256 QAM -2.6 dBmV 37.9 dB 1272 346
Locked 14 243000000 Hz 256 QAM -2.7 dBmV 37.9 dB 606 300
Locked 15 251000000 Hz 256 QAM -2.8 dBmV 37.4 dB 636 316
Locked 16 259000000 Hz 256 QAM -2.7 dBmV 37.1 dB 1368 1001


Upstream Channels
Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked 12 39400000 Hz ATDMA 46.8 dBmV 64QAM 6400000 Hz 5120 Ksym/sec
Locked 11 46200000 Hz ATDMA 46.5 dBmV 64QAM 6400000 Hz 5120 Ksym/sec
Locked 10 53700000 Hz ATDMA 46.8 dBmV 64QAM 6400000 Hz 5120 Ksym/sec
Locked 9 60300000 Hz ATDMA 47.5 dBmV 64QAM 6400000 Hz 5120 Ksym/sec

[Papous15]

TRACEROUTE:
traceroute to 82.27.194.201 (82.27.194.201), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.246 ms 0.248 ms 0.250 ms
2 37.244.25.2 (37.244.25.2) 0.577 ms 0.737 ms 1.028 ms
3 Blizzard Blizzard 1.330 ms 1.334 ms 1.336 ms
4 137.221.66.36 (137.221.66.36) 1.272 ms 1.296 ms 1.300 ms
5 137.221.77.56 (137.221.77.56) 7.486 ms 7.508 ms 7.512 ms
6 137.221.65.19 (137.221.65.19) 7.331 ms 7.821 ms 7.810 ms
7 137.221.79.34 (137.221.79.34) 7.629 ms 7.585 ms 8.051 ms
8 uk-lon03a-ri1-ae-25-0.aorta.net (213.46.175.253) 7.973 ms 8.011 ms 8.038 ms
9 * * *
10 uk-lon01b-ri1-ae-25-0.aorta.net (84.116.136.102) 8.626 ms 8.619 ms 8.199 ms
11 * * *
12 renf-core-2a-ae5-0.network.virginmedia.net (62.254.84.46) 20.269 ms 20.308 ms 20.294 ms
13 broo-cmts-09-tenge411.network.virginmedia.net (82.23.161.94) 20.256 ms 20.272 ms 20.247 ms
14 * * *
15 * * *


30/10/2020 11:20:20 UTC
--------------------

PING:
PING 82.27.194.201 (82.27.194.201) 56(84) bytes of data.

--- 82.27.194.201 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2998ms



30/10/2020 11:20:19 UTC
--------------------

PING:
PING 82.27.194.201 (82.27.194.201) 56(84) bytes of data.

--- 82.27.194.201 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2998ms



30/10/2020 11:20:20 UTC
--------------------

TRACEROUTE:
traceroute to 82.27.194.201 (82.27.194.201), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.335 ms 0.312 ms 0.313 ms
2 * * *
3 * * *
4 * * *
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *


30/10/2020 11:20:19 UTC
--------------------

MTR:
Start: Fri Oct 30 11:20:19 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.8 0.2 5.1 1.4
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0


30/10/2020 11:20:19 UTC
--------------------

MTR:
Start: Fri Oct 30 11:20:20 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.3 0.2 0.4 0.0
2.|-- 37.244.25.2 0.0% 10 1.1 0.7 0.5 1.1 0.0
3.|-- Blizzard 0.0% 10 0.9 0.8 0.7 0.9 0.0
4.|-- 137.221.66.36 0.0% 10 0.4 7.5 0.4 59.1 18.3
5.|-- 137.221.77.56 0.0% 10 12.5 13.2 7.4 38.3 9.9
6.|-- 137.221.65.19 0.0% 10 7.3 7.6 7.3 8.2 0.0
7.|-- 137.221.79.34 0.0% 10 7.4 14.5 7.4 55.7 15.9
8.|-- uk-lon03a-ri1-ae-25-0.aorta.net 0.0% 10 7.9 7.9 7.8 8.0 0.0
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10.|-- uk-lon01b-ri1-ae-25-0.aorta.net 0.0% 10 8.3 8.3 8.1 8.4 0.0
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12.|-- renf-core-2a-ae5-0.network.virginmedia.net 0.0% 10 20.4 20.3 20.2 20.6 0.0
13.|-- broo-cmts-09-tenge411.network.virginmedia.net 0.0% 10 20.3 20.4 20.2 21.0 0.0
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0


30/10/2020 11:20:20 UTC
--------------------

[Papous15]

TRACEROUTE:
traceroute to 82.27.194.201 (82.27.194.201), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.246 ms 0.248 ms 0.250 ms
2 37.244.25.2 (37.244.25.2) 0.577 ms 0.737 ms 1.028 ms
3 Blizzard Blizzard 1.330 ms 1.334 ms 1.336 ms
4 137.221.66.36 (137.221.66.36) 1.272 ms 1.296 ms 1.300 ms
5 137.221.77.56 (137.221.77.56) 7.486 ms 7.508 ms 7.512 ms
6 137.221.65.19 (137.221.65.19) 7.331 ms 7.821 ms 7.810 ms
7 137.221.79.34 (137.221.79.34) 7.629 ms 7.585 ms 8.051 ms
8 uk-lon03a-ri1-ae-25-0.aorta.net (213.46.175.253) 7.973 ms 8.011 ms 8.038 ms
9 * * *
10 uk-lon01b-ri1-ae-25-0.aorta.net (84.116.136.102) 8.626 ms 8.619 ms 8.199 ms
11 * * *
12 renf-core-2a-ae5-0.network.virginmedia.net (62.254.84.46) 20.269 ms 20.308 ms 20.294 ms
13 broo-cmts-09-tenge411.network.virginmedia.net (82.23.161.94) 20.256 ms 20.272 ms 20.247 ms
14 * * *
15 * * *

30/10/2020 11:20:20 UTC
--------------------

PING:
PING 82.27.194.201 (82.27.194.201) 56(84) bytes of data.

--- 82.27.194.201 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

30/10/2020 11:20:19 UTC
--------------------

PING:
PING 82.27.194.201 (82.27.194.201) 56(84) bytes of data.

--- 82.27.194.201 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

30/10/2020 11:20:20 UTC
--------------------

TRACEROUTE:
traceroute to 82.27.194.201 (82.27.194.201), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.335 ms 0.312 ms 0.313 ms
2 * * *
3 * * *
4 * * *
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

30/10/2020 11:20:19 UTC
--------------------

MTR:
Start: Fri Oct 30 11:20:19 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.8 0.2 5.1 1.4
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

30/10/2020 11:20:19 UTC
--------------------

MTR:
Start: Fri Oct 30 11:20:20 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.3 0.2 0.4 0.0
2.|-- 37.244.25.2 0.0% 10 1.1 0.7 0.5 1.1 0.0
3.|-- Blizzard 0.0% 10 0.9 0.8 0.7 0.9 0.0
4.|-- 137.221.66.36 0.0% 10 0.4 7.5 0.4 59.1 18.3
5.|-- 137.221.77.56 0.0% 10 12.5 13.2 7.4 38.3 9.9
6.|-- 137.221.65.19 0.0% 10 7.3 7.6 7.3 8.2 0.0
7.|-- 137.221.79.34 0.0% 10 7.4 14.5 7.4 55.7 15.9
8.|-- uk-lon03a-ri1-ae-25-0.aorta.net 0.0% 10 7.9 7.9 7.8 8.0 0.0
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10.|-- uk-lon01b-ri1-ae-25-0.aorta.net 0.0% 10 8.3 8.3 8.1 8.4 0.0
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12.|-- renf-core-2a-ae5-0.network.virginmedia.net 0.0% 10 20.4 20.3 20.2 20.6 0.0
13.|-- broo-cmts-09-tenge411.network.virginmedia.net 0.0% 10 20.3 20.4 20.2 21.0 0.0
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

30/10/2020 11:20:20 UTC
--------------------

[Papous15]

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| routerlogin.net - 0 | 794 | 794 | 0 | 1 | 16 | 1 |
| 10.53.36.85 - 0 | 794 | 794 | 7 | 11 | 31 | 9 |
|renf-core-2a-xe-9110-0.network.virginmedia.net - 0 | 794 | 794 | 7 | 16 | 53 | 16 |
| No response from host - 100 | 160 | 0 | 0 | 0 | 0 | 0 |
|86.85-254-62.static.virginmediabusiness.co.uk - 0 | 794 | 794 | 19 | 24 | 91 | 22 |
| No response from host - 100 | 160 | 0 | 0 | 0 | 0 | 0 |
| uk-lon03a-ri2-ae-5-0.aorta.net - 0 | 794 | 794 | 19 | 26 | 67 | 26 |
| 213.46.175.254 - 0 | 794 | 794 | 20 | 31 | 97 | 56 |
| ae1-br01-eqld5.as57976.net - 3 | 726 | 711 | 24 | 108 | 4829 | 29 |
| No response from host - 100 | 160 | 0 | 0 | 0 | 0 | 0 |
| 137.221.78.87 - 1 | 790 | 789 | 0 | 31 | 139 | 31 |
| 137.221.66.45 - 1 | 790 | 789 | 0 | 32 | 62 | 47 |
| 185.60.112.158 - 1 | 790 | 789 | 0 | 31 | 55 | 47 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

[Natalie_L]

Hi Papous15, 

Thank you for posting your findings. 

I have taken a look at our side and ran some tests for the service and everything appears to be in the green and running as expected. 

How has the service been since your previous post to us?

Thanks 

[Papous15]

Same as the last years,lag spikes and disconnects...