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Jack_C
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Lag and wireless connection loss. Could someone please give my levels a once over?

This has been going on for about a week now across multiple devices. Usually these things tend to right themselves in short order, but it's starting to become a bit of a nuisance. There doesn't appear to be a trigger I can pinpoint, I just noticed my messages in various messaging apps and clients weren't sending and Discord in particular would say 'Connecting...' until it reconnected (sometimes after half an hour on mobile data) and send all the messages at once. I am also experiencing random disconnections in online games on my laptop and slow download speeds in some applications.
 

Thank you!

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11390000006.640256 qam1
21470000006.540256 qam2
31550000006.540256 qam3
41630000006.540256 qam4
51710000006.640256 qam5
61790000006.840256 qam6
7187000000740256 qam7
8195000000740256 qam8
9203000000740256 qam9
102110000006.940256 qam10
11219000000740256 qam11
122270000007.140256 qam12
132350000007.140256 qam13
142430000007.140256 qam14
152510000007.140256 qam15
162590000007.340256 qam16
172670000007.340256 qam17
182750000007.340256 qam18
192830000007.540256 qam19
202910000007.440256 qam20
212990000007.540256 qam21
223070000007.840256 qam22
233150000007.540256 qam23
243230000007.540256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.91810
2Locked40.34919
3Locked40.364714
4Locked40.354112
5Locked40.32880
6Locked40.91020
7Locked40.31000
8Locked40.31090
9Locked40.31270
10Locked40.31300
11Locked40.31140
12Locked40.3750
13Locked40.3670
14Locked40.3890
15Locked40.31390
16Locked40.91350
17Locked40.9960
18Locked40.3650
19Locked40.3380
20Locked40.3470
21Locked40.3610
22Locked40.9660
23Locked40.31280
24Locked40.3880

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

12580000042512064 qam4
24620000043512064 qam1
33260002942512064 qam3
43939998942.3512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0000
3ATDMA0010
4ATDMA0000

 

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt060+voc-b.cm



Primary Downstream Service Flow

SFID18562
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID18561
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort

 

 

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Matthew_ML
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Re: Lag and wireless connection loss. Could someone please give my levels a once over?

Hey Jack_C, thank you for reaching out and I am sorry to see you are having some connection related issues.

Also thank you for sending these screenshots over.

I would like to run some tests with you on this, so I am going to send you a PM.

Please can you keep an eye out for the purple envelope. Thanks 

Matt - Forum Team


New around here?

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