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Lag Spikes

Tuning in

Wired and wirelessly across multiple clients I'm getting huge lag spikes. This affects and and all connections, and is most noticeable when doing things that require a constant solid connection aka games. The rubber banding is practically every 15 seconds and VPN's done help which leads me to believe it's a local issue rather than a wider one.


Can someone let me know if these levels are OK? I've just reset the Superhub 4 again but seeing the same things. Have an engineer attending tomorrow and would like to know what to expect as I've been blagged before by VM engineers.PS this is a Gig1 service, I also normally have the Superhub 4 in modem mode but seemingly can't even access it over the local network until I've factory reset it which has previously occurred as well, starting to think it's the source of the issue, the chipset in them is beyond bad.


Tuning in

Side note, not allowing the data to be pasted as shown on the router is maddening.

I've used Pastebin here to save screenshooting and uploading 10 images.

Very Insightful Person
Very Insightful Person
All look fine to me. Others may comment

Set up a BQM

Set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Hi @Pbx2021,

Thank you for your posts and welcome back to our community forums. We're here to help.

I'm so sorry to hear you've been experiencing some issues with your connection recently. Unfortunately I'm unable to open and view that pastebin link you've shared, sorry. I've also checked over things on our systems and I'm unable to detect any faults currently.

Are your connection issues ongoing today? If so, can you follow the advice provided by @jbrennand to set up and share a live BQM with us? That way we can take a look at your connection quality in real-time.


Zach - Forum Team
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