Menu
Reply
  • 1.77K
  • 94
  • 192
Forum Team
Forum Team
381 Views
Message 11 of 36
Flag for a moderator

Re: LS27 9QL Morley Leeds Area Issues

Hi there @RamboMonkey

 

Thanks for your post - sorry to understand that you're having some issues with your broadband connection on both wired and WiFi connections at the moment. 

 

As you have mentioned, there are currently no issues listed for your area and when doing some basic checks on your system from here, we're not able to see any issues.

 

As you mention you are currently connect in Modem mode, are you able to disable this and connect directly to the hub to see if you are having the same issues? Once you are connected directly to the hub, please go ahead and post the logs for that connection. 

 

Cheers

 

 

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 73
  • 0
  • 0
RamboMonkey
Joining in
363 Views
Message 12 of 36
Flag for a moderator

Re: LS27 9QL Morley Leeds Area Issues

Hi Katie,

 

The Internet has been up and down for the last couple of days.  I have now removed modem mode so please see the network logs below:

 

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
322750000
Locked
Ranged Upstream Channel (Hz)
39400014
Locked
Provisioning State
Online
0 Kudos
Reply
  • 73
  • 0
  • 0
RamboMonkey
Joining in
362 Views
Message 13 of 36
Flag for a moderator

Re: LS27 9QL Morley Leeds Area Issues

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 322750000 0.5 38 256 qam 24
2 138750000 -1.2 38 256 qam 1
3 146750000 -1 38 256 qam 2
4 154750000 -1.2 38 256 qam 3
5 162750000 -1 38 256 qam 4
6 170750000 -0.7 38 256 qam 5
7 178750000 -0.5 38 256 qam 6
8 186750000 -0.5 38 256 qam 7
9 194750000 -0.5 38 256 qam 8
10 202750000 -0.4 38 256 qam 9
11 210750000 -0.4 38 256 qam 10
12 218750000 -0.2 38 256 qam 11
13 226750000 -0.4 38 256 qam 12
14 234750000 0 38 256 qam 13
15 242750000 0 38 256 qam 14
16 250750000 0 38 256 qam 15
17 258750000 -0.2 38 256 qam 16
18 266750000 0.2 38 256 qam 17
19 274750000 0.2 38 256 qam 18
20 282750000 0.2 38 256 qam 19
21 290750000 0.4 38 256 qam 20
22 298750000 0.7 38 256 qam 21
23 306750000 0.5 38 256 qam 22
24 314750000 0.7 38 256 qam 23
0 Kudos
Reply
  • 73
  • 0
  • 0
RamboMonkey
Joining in
361 Views
Message 14 of 36
Flag for a moderator

Re: LS27 9QL Morley Leeds Area Issues

Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.6 0 0
2 Locked 38.6 8 29
3 Locked 38.6 0 0
4 Locked 38.6 6 0
5 Locked 38.6 5 0
6 Locked 38.9 0 0
7 Locked 38.6 6 0
8 Locked 38.6 4 0
9 Locked 38.9 5 0
10 Locked 38.9 5 0
11 Locked 38.6 6 0
12 Locked 38.6 6 0
13 Locked 38.6 0 0
14 Locked 38.9 4 0
15 Locked 38.9 4 0
16 Locked 38.9 0 0
17 Locked 38.6 0 0
18 Locked 38.9 5 0
19 Locked 38.6 5 0
20 Locked 38.6 5 0
21 Locked 38.6 5 0
22 Locked 38.6 5 0
23 Locked 38.9 4 0
24 Locked 38.9 6 0
0 Kudos
Reply
  • 73
  • 0
  • 0
RamboMonkey
Joining in
360 Views
Message 15 of 36
Flag for a moderator

Re: LS27 9QL Morley Leeds Area Issues

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39400014 3.95 5120 16 qam 10
2 25799966 3.75 5120 16 qam 12
3 32600024 3.8 5120 16 qam 11
4 46200000 3.95 5120 16 qam 9


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0
0 Kudos
Reply
  • 73
  • 0
  • 0
RamboMonkey
Joining in
358 Views
Message 16 of 36
Flag for a moderator

Re: LS27 9QL Morley Leeds Area Issues

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
dsfd;kfoA,.iyewrkldJKDHSUBsgvca


Primary Downstream Service Flow
SFID 18959
Max Traffic Rate 402500089
Max Traffic Burst 42600
Min Traffic Rate 0


Primary Upstream Service Flow
SFID 19073
Max Traffic Rate 38500089
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 42600
Scheduling Type BestEffort
0 Kudos
Reply
  • 73
  • 0
  • 0
RamboMonkey
Joining in
356 Views
Message 17 of 36
Flag for a moderator

Re: LS27 9QL Morley Leeds Area Issues

Network Log
Time Priority Description
10/08/2019 13:44:39 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2019 13:44:40 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2019 13:44:43 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2019 13:44:47 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2019 13:44:51 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2019 13:44:52 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2019 13:45:1 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2019 13:45:2 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2019 13:45:5 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2019 13:45:7 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2019 13:45:7 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2019 13:45:8 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2019 13:45:15 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2019 13:45:16 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2019 13:45:23 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2019 13:45:24 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2019 13:45:25 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2019 13:45:25 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2019 13:45:27 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2019 13:49:32 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply
  • 73
  • 0
  • 0
RamboMonkey
Joining in
354 Views
Message 18 of 36
Flag for a moderator

Re: LS27 9QL Morley Leeds Area Issues

Hi Katie this is getting rather annoying at the moment as we as a family spend a lot of time gaming and the amount of matches that we have been booted out of is unheard of.

Kind Regards
Peter Kelly
0 Kudos
Reply
  • 684
  • 36
  • 52
Forum Team (Retired) Louis_R
Forum Team (Retired)
297 Views
Message 19 of 36
Flag for a moderator

Re: LS27 9QL Morley Leeds Area Issues

Hi RamboMonkey,

 

thank you for getting back in touch. We are very sorry to hear the issue has still continued up till Saturday. Are you able to confirm if there has been any changes in the services since then? If not please keep us posted as this may require a PM to have a look into this further.

 

Many thanks,

 

Louis

0 Kudos
Reply
  • 73
  • 0
  • 0
RamboMonkey
Joining in
263 Views
Message 20 of 36
Flag for a moderator

Re: LS27 9QL Morley Leeds Area Issues

Hi Louis,

Yes I am still having the issue multiple disconnects and I'm getting a little tired of this now.

Please see below logs:

Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz)
322750000
Locked
Ranged Upstream Channel (Hz)
39399927
Locked
Provisioning State
Online


Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 322750000 0.7 37 256 qam 24
2 138750000 -1.2 31 256 qam 1
3 146750000 -1 31 256 qam 2
4 154750000 -1.2 33 256 qam 3
5 162750000 -0.9 35 256 qam 4
6 170750000 -0.7 35 256 qam 5
7 178750000 -0.5 35 256 qam 6
8 186750000 -0.5 35 256 qam 7
9 194750000 -0.5 37 256 qam 8
10 202750000 -0.2 37 256 qam 9
11 210750000 -0.2 37 256 qam 10
12 218750000 0 36 256 qam 11
13 226750000 0 35 256 qam 12
14 234750000 -0.2 36 256 qam 13
15 242750000 0.2 37 256 qam 14
16 250750000 0 37 256 qam 15
17 258750000 0 37 256 qam 16
18 266750000 0.2 37 256 qam 17
19 274750000 0.2 38 256 qam 18
20 282750000 0.2 37 256 qam 19
21 290750000 0.4 37 256 qam 20
22 298750000 0.7 37 256 qam 21
23 306750000 0.5 37 256 qam 22
24 314750000 0.5 37 256 qam 23


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 37.3 3352657 135709
2 Locked 31.8 425418 2325036
3 Locked 31.9 474911 1421285
4 Locked 33 684232 1367093
5 Locked 35.7 1945228 2651847
6 Locked 35 1492430 3613539
7 Locked 35 1572142 4360746
8 Locked 35.7 2280148 4361926
9 Locked 37 3653322 1765222
10 Locked 37.6 2706692 37623
11 Locked 37.3 3886112 706572
12 Locked 36.3 2976883 2152346
13 Locked 35.5 2951951 3062337
14 Locked 36.6 5427686 1029035
15 Locked 37.3 5120293 976497
16 Locked 37.3 3792911 334198
17 Locked 37.3 4514165 119092
18 Locked 37.3 5410257 102282
19 Locked 38.6 2001174 5291
20 Locked 37.6 1978104 77507
21 Locked 37.3 1021099 583
22 Locked 37.3 3275275 54
23 Locked 37.9 3258264 12186
24 Locked 37.6 2494132 17192
0 Kudos
Reply