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Key worker - no broadband

Hi, I'm a key worker and working from home.  I have no internet or tv. 

Router rebooted, cables and connections checked. No known issues in the area. Hub 3 showing solid green wifi with flashing green power.

Website is sending me in circles. Can you help?

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Re: Key worker - no broadband

Please PM me your account number and postcode and I will take a look for you.

Kind regards

Zoe


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Key worker - no broadband

Hi, if youd like to private message me your account number, area reference and address. i can look into this for you?

Thanks
Shaun

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Want to do right by your nearest and dearest and both earn a £50 credit off your bill? It's simple, Just text ‘RAF 94082 to 80011 with your postcode, account number, friend's name and phone number, so we can call them now.


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Re: Key worker - no broadband

Hi Shaun thanks for the speedy reply. I. Using my phone and cant see any option to DM. I'm clearly missing the glaringly obvious. 

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Re: Key worker - no broadband

if you click on my user i.d you can send me a message 🙂

 

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Want to do right by your nearest and dearest and both earn a £50 credit off your bill? It's simple, Just text ‘RAF 94082 to 80011 with your postcode, account number, friend's name and phone number, so we can call them now.


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Key worker - no broadband

the direct link for messing Shaun_H https://community.virginmedia.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/731378 if having trouble finding it

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