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launik
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Message 1 of 8
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Keep dropping connection

I have super hub 3 in modem mode with asus rt-n66u router it has been working fine for years but over the last few weeks it keeps on dropping connection between 5/10 times a day after a few minutes it reconnects this is getting so frustrating.I have done the factory reset on both hub 3 and asus router but keeps on dropping all the time ,Was wondering if my hub 3 needs replacing ?Any help would be great as its driving me mad !!! Thank you

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Message 2 of 8
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Re: Keep dropping connection

Hi launik,

 

Have you noticed any other connection issues besides the connection dropping? Have you been able to try the hub in router mode to see if the connection also drops during that time?

Would you also be able to post your Network Status results from your hub settings so we can check the readings? I'd especially love to see the Network Log as this will show if your hub is picking up any errors.

If you're able to do so make sure any personal details such as MAC addresses are obscured.

 

Thanks,

Tom_S

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launik
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Message 3 of 8
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Re: Keep dropping connection

Thanks for the reply here is the network log for you to look at hope this helps 

Time Priority Description

17/03/2019 23:30:49criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:22ErrorMissing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/03/2019 15:19:20criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/03/2019 11:43:1Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/04/2019 17:12:49criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:22ErrorMissing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/04/2019 00:24:25criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2019 14:35:45Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/04/2019 07:15:0Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/04/2019 14:44:18Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/04/2019 22:47:47criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2019 18:17:10Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/04/2019 20:01:9criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/04/2019 17:39:33Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2019 15:19:58criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:26ErrorMissing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2019 09:25:50ErrorMissing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2019 09:26:5criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2019 12:18:38Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Message 4 of 8
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Re: Keep dropping connection

Thanks Launik.

 

I'm going to pop you a private message Smiley Happy

 

Melissa 

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problemchild197
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Message 5 of 8
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Re: Keep dropping connection

I’m having the same issues and it seems like quite a few are - wonder if it’s a new software thing??

 

JJ

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launik
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Message 6 of 8
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Re: Keep dropping connection

HI I had an virgin engineer come to fix my problem he changed an old splitter and put a 3db connector into back of hub 3 ,worked fine for about an hour then dropped again.Also my download speed has dropped i was getting over the 350 mbps but now only around 230 mbps ,never had any issues regarding dropp outs or speed this has only been over the last month or so .Not sure what to do next ?So annoying when it drops !!
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Message 7 of 8
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Re: Keep dropping connection

Hi launik,

 

This is just to let the community know that we are speaking via private message to get this resolved Smiley Happy

 

Thanks

 

Melissa 

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launik
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Message 8 of 8
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Re: Keep dropping connection

Hi problemchild 197 I thought ill let you know i solved my problem ,I put hub 3 back into wireless mode and got rid of my asus router .Now my speeds are way over 350mbps so im very happy ,hope you get your problem sorted soon .I will let you know if it does drop connection again but its been fine all day not dropped once .
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