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MRM3
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Just recieved Hub 5.0. Cannot connect my 2.4ghz smart plugs now

2 weeks ago

How do I connect my 3  2.4ghz smart plugs to my new Hub 5.0 They were fine the day before it was installed?

One of them is working well. But the other 2 ill not install.

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Client62
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Re: Just recieved Hub 5.0. Cannot connect my 2.4ghz smart plugs now

2 weeks ago

The Hub 5 is either not working on the 2.4Ghz band or not accepting connections on that band or its DHCP server has failed.

Try adding a "5" to the end of the Hub5s 5Ghz SSID, for some customers that helps.

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Matthew_ML
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Re: Just recieved Hub 5.0. Cannot connect my 2.4ghz smart plugs now

2 weeks ago

Hey MRM3, thank you for reaching out and I am sorry to hear you are having some issues with your new Hub5.

I have looked at this from my end and everything is look fine, did the advice above help at all?

Your levels are looking very good. 

Please do let us know. Thanks 

Matt - Forum Team


New around here?

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