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Chary87
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JVC TV no longer connecting to Virgin WiFi

I bought a JVC TV in April and set it up straight away and it worked fine for a couple of months but in the last few weeks it keeps dropping the WiFi. I did the Virgin online chat and they updated the WiFi so I have a 2.4 and 5 option to log into but the TV only picks up the 2.4 and very intermittently even though the signal checker says the WiFi is great in the room with the TV. 

I can connect to my phone as a hotspot so it seems to be an issue with the Virgin WiFi. 

Can anyone give me some advice? 

FYI I have reset the TV and reset the router using the small pin reset button. 

Thanks!

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Adduxi
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Re: JVC TV no longer connecting to Virgin WiFi

Did VM also disable Smart Optimisation for the wifi?  If not, log onto the Hub and disable it.  Download a wifi scanner for your phone and set the 2.4g wifi to the best channel.  This should help.

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newapollo
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Re: JVC TV no longer connecting to Virgin WiFi


@Chary87 wrote:

Can anyone give me some advice? 

FYI I have reset the TV and reset the router using the small pin reset button. 

Thanks!


Hi Chary87,

That's great advice from Aduxxi.

I would also double check that the TV settings has the correct time and date, if it hasn't that may stop you connecting to the internet.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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Lee_R
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Re: JVC TV no longer connecting to Virgin WiFi

Hi @Chary87 thanks for posting and welcome to our community.

I am sorry to hear your TV is no longer connecting to our WiFi.  Have you followed the advice of our fantastic community members?  If so, how has the connection been since?

Regards

 

Lee_R

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Chary87
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Re: JVC TV no longer connecting to Virgin WiFi

Thank you Aduxxi. I tried that but it didn't seem to help. I've bought a powerline adapter now so using an ethernet cable from that to the TV which is working fine. 

Thank you for your help though:) 

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Chary87
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Re: JVC TV no longer connecting to Virgin WiFi

Thank you 🙂

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Lee_R
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Re: JVC TV no longer connecting to Virgin WiFi

Hi @Chary87

Thanks for getting back to us.  Do you no longer wish to have the issue you've raised looked into?

Regards

 

Lee

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Chary87
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Re: JVC TV no longer connecting to Virgin WiFi

No thank you.

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