Issues with the 5x hub, anyone else had this?

[uinasbora]

Hey all, recently joined VM when they became available in the area (been stuck on slow broadband here so jumped at the chance).

We have the 5x hub, things have been fine with it till last week, the Internet now drops near constantly, the light on the hub goes from solid white to a pulsing white.

Had an engineer out on Saturday who said everything was fine on our end and that ot was an IT issue...so we are now waiting on IT coming back to us as a ticket was raised.

This wouldn't bother me too much if it wasn't for the fact I work from home.

Just wanted to see if anyone else has had this issue and if so, what happened as a result?

[legacy1]

Setup a BQM

https://www.thinkbroadband.com/broadband/monitoring/quality

[Sabrina_B]

Hi @uinasbora 👋.

Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues that you have had with your new Hub. We can look into this for you via private message.

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina