Engineer came out and swapped my hub. The lady on the phone said my hub was damaged because one of the devices in my house was sharing a WiFi channel with it and it damaged the hub..... I let that one slide. Especially as my WiFi is turned off on my hub.
The engineer came out and replaced the hub and said it was a refurbished one when they put it in, not sure thats true, I guess its possible for new customers to get second hand hardware.
We'll see if the issue is resolved I haven't had a chance to use it much yet.
Edit: Oh yeah and what really puts the icing on the cake is I got an email back from the complaints team saying my complaint had been resolved and the solution was "Customer Education". As if it matters that I've received the worst customer experience possible and have had sub par service for nearly 8 weeks.
Post (as text) the network, upstream and downstream logs from the hubs admin page
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