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Issues with Super hub 1

My old superhub 1 keeps dropping the wifi connection (it used to be OK). Is there any way to get a replacement router? There's also wifi dead spots upstairs. I can't seem to get through on the chatbot

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Re: Issues with Super hub 1

Hi speleonut, 

 

Thank you for your post and welcome to the forums. 

 

Sorry to hear you've been having this problem. Upon checking your account, everything seems fine this side - it has been online for quite a while, if you're able to reboot that? In terms of the WiFi connection, can you expand on what happens exactly? Do you have any wired devices connected? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Re: Issues with Super hub 1

Its an SH1 ! It doesn't even do simultaneous 2.4 & 5 GHz wifi. It belongs at the recycling centre.

Put the customer out of their misery and just replace it for free.


--------------------
John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Issues with Super hub 1

@jbrennand thanks for that 🙂 

 

I will wait for the speleonut to come back first - cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Re: Issues with Super hub 1

Pretty sure they will be "eligible"

https://www.virginmedia.com/shop/hub-swap.html?buspart=uk_app_connect2_hubswap


--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Issues with Super hub 1

Spot on! 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Re: Issues with Super hub 1

Hi,

Thanks for the reply.

Yes I have a wired connection to the home PC which is ok 95% of the time but the 5% of the time is very inconvenient.

There's 2 issues with the WiFi. The most annoying is that ever couple of weeks or so it will go through a period of 2-3 days where it won't let WiFi devices connect. This necessitates a series of router reboots until it is working again. It can take a couple of hours spread over a day or two to get everything back again.

The other problem is it is slow when more than a couple of us are using the WiFi for streaming, making it almost impossible for more than 2 people to watch smoothly.

Range isn't great either with vey low signal at the top of the house

I tried the upgrade link but it doesn't work 😞

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Re: Issues with Super hub 1

I will pop you over a private message 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Re: Issues with Super hub 1

Not a problem at all - glad I could help 🙂

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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