cancel
Showing results for 
Search instead for 
Did you mean: 

Issues on my laptop staying connected

Cal303
Tuning in

So since I’ve changed over to Virgin. My laptop has been having issues staying connected. When it disconnects the option to turn on the internet isn’t there, and my laptop thinks I’m connected via Ethernet (says to plug back in connection) 

 

The wifi driver keeps having start up errors I believe. I’m not sure if this is the right place to look for help. 

4 REPLIES 4

Steven_L
Forum Team
Forum Team

Hey Cal303,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your connection at the moment, are you having issues on any other devices or are the issues with just your laptop?

Kind Regards,

Steven_L

Cal303
Tuning in

No, just my laptop is having these issues

Thanks for coming back to us Cal303, it maybe an issue with your laptop, if no other devices are having issues. Are you still having the same issues?

I have checked everything from our side and there are no issues showing with your equipment or connection on any of our systems. 

Kind Regards,

Steven_L

goslow
Alessandro Volta

What is the make and model of the laptop? And what operating system are you using?

Have you update the wi-fi drivers to the latest version?

What version of the VM hub are you using?