First time posting since the help I have had from calling in has been pretty useless so far. We had an engineer come out this week and they checked our wires and such, as usual it was fine for about an hour after all the restarts, but then the issues start up again. We have a fairly constant issue where voice chats and online games are almost unusable due to packet loss, so voices cut out and characters port around. Linking my broadband quality monitor for today below:
This was all fine before we upgraded to the Gig1 connection and switched from a hub 3 router to a hub 4 router, is there something simple I am missing? The engineer was friendly and talked through what he did, but doesn't seem to have made much of a difference.
Just to update on this still regularly having the same issue, verified with wired and wireless connections across different devices and all have the issue. Tried using the app but not available for hub 4 and the text message service has been on hold for over a day, so seems like my only option is to sit on hold for hours to then be told to try pin resetting as if doing that another time will magically fix this.
Your downstream levels are too high and are probably going over the upper limit of +10
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