Virgin Media Community

[jdixon72]

According to BQM I have been dropping packets since Friday 22nd.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/5c5079f746b62d57e1cbb5dcd594e4dbd1...

It used to be a minor inconvenience until all of us are working from home.

Also now on gig1 so I would expect better; don't feel as though I am getting good value...

Router is an Archer C4000 which has improved overall network performance against being plugged into the Hub 4.

I need stability (I know VM users, we ALL do) but it is affecting my work now.

Help... thanks in advance...

[JitteryPinger]

1. You say again, did you post about this before ?

2. The link for your BQM is not working, you need to make sure you copying and pasting from the direct link box

[Adduxi]

As previous statement, BQM link is broken. 

Also post your power and network logs from the Hub for comment.

[jdixon72]

No network logs on Hub4. Here are the others:

Downstream

Upstream

Have shared as can't get it to post here correctly.

[gary_dexter]

Copy and paste them as text. 

[jdixon72]

3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
5 171000000 2.1 37.4 QAM256 5
1 139000000 2.6 37.4 QAM256 1
2 147000000 2.6 37.4 QAM256 2
3 155000000 2.4 37.6 QAM256 3
4 163000000 2 37.4 QAM256 4
6 179000000 2.1 37.6 QAM256 6
7 187000000 2.2 37.4 QAM256 7
8 195000000 2.2 37.4 QAM256 8
9 203000000 2.1 37.6 QAM256 9
10 211000000 2 37.6 QAM256 10
11 219000000 1.8 37.6 QAM256 11
12 227000000 1.7 37.4 QAM256 12
13 235000000 1.7 37.6 QAM256 13
14 243000000 1.8 37.6 QAM256 14
15 251000000 1.6 37.4 QAM256 15
16 259000000 1.8 37.6 QAM256 16
17 267000000 1.7 37.6 QAM256 17
18 275000000 2.9 38.6 QAM256 18
19 283000000 2.8 38.6 QAM256 19
20 291000000 3.7 38.6 QAM256 20
21 299000000 3.3 38.6 QAM256 21
22 307000000 3.4 39 QAM256 22
23 315000000 3.2 39 QAM256 23
24 323000000 3.2 38.6 QAM256 24
25 347000000 2.4 38.6 QAM256 25
26 355000000 2.8 39 QAM256 26
27 363000000 1.9 38.6 QAM256 27
28 371000000 2.3 38.6 QAM256 28
29 379000000 1.9 38.6 QAM256 29
30 387000000 2 38.6 QAM256 30
31 395000000 2.1 38.6 QAM256 31

3.0 Downstream channels
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
5 Locked 37.355988 7 14
1 Locked 37.355988 1575 48
2 Locked 37.355988 18 0
3 Locked 37.636276 751 24
4 Locked 37.355988 1376 226
6 Locked 37.636276 1659 1702
7 Locked 37.355988 2593 523
8 Locked 37.355988 0 0
9 Locked 37.636276 0 0
10 Locked 37.636276 0 0
11 Locked 37.636276 0 0
12 Locked 37.355988 0 0
13 Locked 37.636276 0 0
14 Locked 37.636276 0 0
15 Locked 37.355988 0 0
16 Locked 37.636276 0 0
17 Locked 37.636276 0 0
18 Locked 38.605377 0 0
19 Locked 38.605377 0 0
20 Locked 38.605377 0 0
21 Locked 38.605377 0 0
22 Locked 38.983261 0 0
23 Locked 38.983261 0 0
24 Locked 38.605377 0 0
25 Locked 38.605377 0 0
26 Locked 38.983261 0 0
27 Locked 38.605377 0 0
28 Locked 38.605377 0 0
29 Locked 38.605377 0 0
30 Locked 38.605377 0 0
31 Locked 38.605377 0 0

3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159 96 4K 1880 QAM4096 759

3.1 Downstream channels
Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159 Locked 43 2.4 2082430 0

3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39400000 45.3 5120 KSym/sec 64QAM 12
2 46200000 47.3 5120 KSym/sec 64QAM 11
3 53700000 49.3 5120 KSym/sec 64QAM 10
4 60300000 51.3 5120 KSym/sec 64QAM 9

3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 US_TYPE_STDMA 0 0 1 0
2 US_TYPE_STDMA 0 0 2 0
3 US_TYPE_STDMA 0 0 0 0
4 US_TYPE_STDMA 0 0 2 0

[Adduxi · Accepted solution]

One of your Upstream channels is too high, should be less than 51. Also several of your downstream channels are showing noise ingress with high PostRS errors. These faults will need an engineer to fix.