Issue with iPhones and Wifi

[ianrobo1111]

Let me first state I am a network engineer 🙂

OK so the issue is simple once we get an into another area at home put iPhones keep losing connection to VM wifi back to 4/5G as we can get both.

I am currently working upstairs and my personal and work laptops are connected to WIFI with no issues. I get the full speed through tests and download weekly GB of data. To note I work on a work VPN which is very sensitive to network outages and none of those at all no dropouts. In other words WIFi for everything else is fine this includes 

Apple Air

Apple iPad Pro

Dell Laptop - Windows

Apple iMac

Amazon Stick

Chrome Stick

Checking past posts regularly a fair few have complained about this but no resolutions at all throughout the chats. This is costing the family and myself data and no android phone to test.

We have two iPhone 13 and a 14 Pro ... I understand this maybe an Apple problem and not virgin but when downstairs sitting next to the router all is fine.

Has anyone got anything on this at all ?

[jbrennand]

There have been a few similar reports on here recently - see these and see if any of the "fixes" works for you...

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APPLE CONNECTION ISSUES

No connectivity on Apple kit may be a MAC filtering issue for Apple devices - see if this has the solution for you….

https://community.virginmedia.com/t5/Networking-and-WiFi/Intermittent-iPhone-Apple-MacBook-amp-HP-Pr...
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“LIMIT I.P. TRACKING”

Switching this off solved the speeds issue here….

https://community.virginmedia.com/t5/Networking-and-WiFi/Wifi-slow-on-MacBook-Pro-but-fast-on-all-ot...
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After a MacOS/iOS update, it may auto turn on Automatic Proxy Discovery for all Wi-Fi networks - so turn it off in network settings as per message 7.

In iOs go to Settings>WiFi> tap the blue”I” icon and scroll down and make sure Configure Proxy/‘ is set to off - also that Configure DNS and Configure IP are set to automatic

https://community.virginmedia.com/t5/Networking-and-WiFi/Hub-5-macOS-Monterey/td-p/4885920

Cant connect as password is incorrect on iPhone (& Andrex)……. this sorted it…
https://community.virginmedia.com/t5/Networking-and-WiFi/Iphone-can-t-connect-to-Virgin-WIFI-Incorre...

Just moving SIM sorted it here

https://community.virginmedia.com/t5/Networking-and-WiFi/Iphone6s-will-not-connect-to-internet-via-w...

[Client62 · Accepted solution]

This reads like the iPhone may have Wi-Fi Assist enabled.

https://support.apple.com/en-us/102228

[Tudor]

Do you have pods? If not you could try this.

Separate the 2 WiFi bands on the hub to be xxx-2 and xxx-5. First try connecting to the xxx-2 SSID and see if it still switches to 4/5G. If not try the xxx-5 SSID go further away and see if it connects to the xxx-2 SSID or 4/5G. It could be a problem with the iPhone on a combined SSID not switching to the lower frequency. The manner of switching between bands is a joint venture between the source and target and I would believe anything of the severely locked down VM hubs.

[ianrobo1111]

thanks a lot and thats what I am looking for I think so turned it off and seems much better

[Client62]

For Android the same is : 

Settings >> Connections >> Wi-Fi >> ... >> Intelligent Wi-Fi >> Switch to mobile data ( On / Off )