Issue with aor.uk-lon03a-ri1.network.virginmedia.net. IP address 62.254.42.174.

[Cboard]

Hi, are Virgin Media having issues with one of the routers?

I have had a report of someone disconnecting from our office VPN.  Everyone else connected is fine. Their connection to the office does not go through the hop.

I have used WinMTR to ping the person's public IP address and seem to be getting considerable packet loss on a Virgin device named aor.uk-lon03a-ri1.network.virginmedia.net which has a IP address of 62.254.42.174.

Are Virgin able to get a engineer to have a look at this?

Thank you

[IPFreely]

0% loss at hop 8 after: the issue isn't with that router. 

[用心棒]

Not seeing same issue now. Are you still observing packet loss?

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[Kath_F]

Hi Cboard, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear your colleague is having an issue with their VPN disconnecting. 

We would need to go through some diagnostics with the customer directly so please get them to get in touch with us directly so we can provide 🙂

Thanks,