Hi, Ive been having some issues with my service, work was done on the 30th in the area and since then ive been getting connection drops and slow speeds. I know its happening through the day as my alarm system is connected to the internet is alerting me to the fact and that at night ive been having a lot of connection drops when playing games. Something has changed since you did some area work of which has made the service nearly unusable.
Do you know the extent of the works that have been performed in area 30 that could have caused this.. amazingly ive just finished the first month of the contract too... carnt last another 17months with this.
Anyone else in Area 30 with the same issues? and anyone here that can help?
"Area" is geographically meaningless - its a VM legacy billing area. Post the first part of your postcode.
Also, in case the work is taking longer than first thought... try the “check service,” weblink at the top of this forum board, and there is also a Service Status number 0800 561 0061 which usually tells you of local issues, down to postcode level (that might even not yet be listed on the Service Status web page) that may give you more info. If nothing shows there call it in and see what they say when they test your connection.
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.