Issue Connecting to Virgin Media Hotspots

[handsomeinked]

Every time my phone tries to connect to a VM Public Hotspot I get the below error. I have installed the certificate, I have installed the certificate on my phone, I have opted into the hotspots. I have even done a factory reset on my phone so I have had to install the certificate again. I'm on iOS 15.3.1... Anyone have any ideas?

[Akua_A]

Hi @handsomeinked,

Welcome back to our community forums and sorry to hear you are having issues when connecting to our WIFI hotspots. 

We want to do our best to help regarding this.

Just to clarify, have you ever had access to the hotspots before? Does the same issue occur on alternative devices? You may find the following link useful https://www.virginmedia.com/help/broadband/wifi-hotspots.

Thanks,

[gcarter]

You don't actually need the app 😀

1. Choose the WiFi network "Virgin Media"
2. Username is your VM account email, "vmedwifi/*YOUREMAIL*" eg. vmedwifi/Jo.Bloggs@gmail.com
3. Password is your VM account password

Originally posted here...

https://community.virginmedia.com/t5/Networking-and-WiFi/Use-Virgin-Media-Wifi-Hotspot-On-Mac/m-p/34...

[Tom_W1]

Hi @handsomeinked, thanks for your post although I'm sorry to hear you're having problems connecting to our hotspots.

With the helpful guidance of @gcarter, hopefully you've been able to get this sorted and working but please don't be shy in letting us know if you need any further support.

Many thanks

[handsomeinked]

Hi, thanks for this, I will give this a go, it’s weird as it never asked for this before. I left Virgin a year ago and have just come back. 

[handsomeinked]

Hi there,

thanks for this I will give it a go and let you know how it goes 🙂

[handsomeinked]

So, I installed the profile on my iPad, worked fine, no need for a password, just connected seamlessly, on my iPhone, still not working. Removed the profile, rebooted, reinstalled it, now it doesn't even say incorrect credentials just sits there trying to connect.

[Travis_M]

Hi @handsomeinked

Thanks for the reply

This is very strange, have you managed to have any luck at all since posting?

Regards

[handsomeinked]

Next time I’m out and about I’ll give it another go but not hopeful!  

[Paul_DN]

Hi handsomeinked,

Thank you for reaching back out, please let us know how you get on when out and about again.

Regards

Paul.