Menu
Reply
Pauloo
  • 2
  • 0
  • 0
Joining in
270 Views
Message 1 of 3
Flag for a moderator

Isolator cable

Hi, the isolator cable that came in the box is too short. I have been living with my hub box in the middle of our living room.

Is there anyway i can ask VM for a new longer one? Or can someone advise where these cables can be purchased online and what they are called?

 

Thanks.

Tags (3)
0 Kudos
Reply
SDM1990
  • 8
  • 2
  • 4
Tuning in
254 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: Isolator cable

Hi,

If you contact Virgin Media, either call or using the online chat, you can book for an engineer to come out and relocate the hub and recut any cable you require.

You can buy the cable and do it yourself from most hardware stores or Amazon, but if the cable isn't good enough quiality it will cause serious performance issues, and probably require you paying for Virgin to attend and fix any issue caused by the DIY. Best to contact them direct and let them do it themselves!

---------------------------------
Hope this is helpful, rather than being hopelessly helpless! 😉
Pauloo
  • 2
  • 0
  • 0
Joining in
249 Views
Message 3 of 3
Flag for a moderator

Re: Isolator cable

Thanks for the help. 

0 Kudos
Reply