Virgin Media Community

[rmperry1978]

Hi, just signed up to virgin. On the call the salesperson asked how far the socket was from where the router would be. I said about 5m. But the isolator cable we received isn’t long enough. What do I need to buy or do virgin provide isolator cable extensions?

[carl_pearce]

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@rmperry1978 wrote:

Hi, just signed up to virgin. On the call the salesperson asked how far the socket was from where the router would be. I said about 5m. But the isolator cable we received isn’t long enough. What do I need to buy or do virgin provide isolator cable extensions?

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You'll need an engineer visit as the power levels may need adjusting with a longer run of coax cable.