Menu
Reply
rmperry1978
  • 1
  • 0
  • 0
Just joined
106 Views
Message 1 of 2
Flag for a moderator

Isolator cable not long enough

Hi, just signed up to virgin. On the call the salesperson asked how far the socket was from where the router would be. I said about 5m. But the isolator cable we received isn’t long enough. What do I need to buy or do virgin provide isolator cable extensions?

0 Kudos
Reply
carl_pearce
  • 4.73K
  • 402
  • 706
Superstar
101 Views
Message 2 of 2
Flag for a moderator

Re: Isolator cable not long enough


@rmperry1978 wrote:

Hi, just signed up to virgin. On the call the salesperson asked how far the socket was from where the router would be. I said about 5m. But the isolator cable we received isn’t long enough. What do I need to buy or do virgin provide isolator cable extensions?


You'll need an engineer visit as the power levels may need adjusting with a longer run of coax cable.

0 Kudos
Reply