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sammym871
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Ipad connected to Wifi but no internet

I have tried resetting network, restarting the Ipad etc.  There are no issues in connecting other internet connections in other locations, just not connecting to the internet when connected to Virgin wifi.   Can someone help please?

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g0akc
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Re: Ipad connected to Wifi but no internet

Do other devices work on your VM WiFi?

Wired connection ok?

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I know a bit about Wi-Fi, Telecoms, and TV as I used to do it for a living but I'm not perfect so don't beat me up... If you make things you make mistakes!
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sammym871
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Re: Ipad connected to Wifi but no internet

Yes I have other devices connected.  We were having issues with other devices dropping out occasionally but the ipad now won't connect to the internet at all although it is showing connected to the Wifi.  I can connect it to a mobile hotspot and it works fine, just seems to be issues with Wifi connection I think.

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g0akc
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Re: Ipad connected to Wifi but no internet

  • Does the iPad get an IP address? - check in the Wi-Fi settings in 'settings' 
  • How old is the iPad?  Which model is it?
  • Is the firmware up to date - latest iOS available for it?
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I know a bit about Wi-Fi, Telecoms, and TV as I used to do it for a living but I'm not perfect so don't beat me up... If you make things you make mistakes!
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sammym871
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Re: Ipad connected to Wifi but no internet

Yes there is an IP address showing.

It's 5th Generation but only recently purchased

Checked updates and they're up to date. Software version 14.4.2

 

Thanks

 

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sammym871
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Re: Ipad connected to Wifi but no internet

I have a hub 3.0.  It seems to be a common issue.

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g0akc
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Message 7 of 9
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Re: Ipad connected to Wifi but no internet

Have you gone through the steps in threads such as this:

https://discussions.apple.com/thread/7813009

https://www.ultfone.com/ipad/fix-ipad-wont-connect-to-internet.html

Tried rebooting the hub?

Factory reset hub?

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I know a bit about Wi-Fi, Telecoms, and TV as I used to do it for a living but I'm not perfect so don't beat me up... If you make things you make mistakes!
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sammym871
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Re: Ipad connected to Wifi but no internet

Yes I'd tried resetting. Got it eventually after finding a similar thread on another website.

Turned off auto join against the wireless network in settings on the ipad.

 

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Corey_C
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Re: Ipad connected to Wifi but no internet

Apologies for the late reply, but glad to see that you got things sorted, sammym871,

 

Cheers,

Corey C

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