Invite from Virgin to get connect app.

[Grumps70]

Hi all.

I have posted on here before about the connect app not working and it still refuses to find my hub4 and not go any further but about an hour ago I received a txt from virgin saying I should download the connect app as it would make using my broadband and WiFi better. I thought maybe they have fixed it. How wrong was I.  I have done hub reboots and a couple hard resets during the last week but that did not help.

Well as you can tell I am still laughing my socks off.

Alan

[Client62]

Hub 4 with a failed Admin menu has become a common post, this also results in the VM Connect app failing to connect.

From your mobile phone login to the Hub 4 menu at http://192.168.0.1/  make sure that the menu is working (i.e. not just prompting for a password),  a failed Hub 4 menu may result in seeing a blank or white screen after the correct password is entered.

.

[Grumps70]

Have just logged into hub using android tablet and straight into menu. Have always been able to access hub either using WiFi or ethernet.

[Client62]

Which suggests VM back office systems have failed to register the Hub 4 on your account causing the VM Connect app to fail.

[Grumps70]

So, does that need correcting if so how?

[billkilv]

Got the same issue with the Hub4 - I've followed all the various steps

I can see the menu, but it trips my wifi out.

A new problem as it used to work fine

[Grumps70]

Hi

Looking at various posts there seems to be a wide spread problem with the (dis) connect app. Just wish someone at virgin could give us the solution.

[Grumps70]

It seems to have gone very quiet on here about the app. Maybe more action next week.

Anyway I hope everyone has a good Christmas despite all of the worlds problems.

Alan

[Grumps70]

and today I cannot access my hub 4 either by wifi or direct with ethernet. Does this mean my hub 4 is the problem.

[Kath_F]

Hi Grumps70, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

I can see my colleague has already replied to your thread here: Hub4

Please make sure you are only posting once about your issue. If you need to update the thread then just reply to your original thread rather than creating a new one. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.

Have a look at my colleagues reply on the other thread and stick with that one so we keep all the information in one place. 

Thanks,