Intolerable performance, disconnects WiFi, slow speed, the works!
I've been reading through this community and was hoping for some help.
I've got a Hub 3 and was on M50 which I felt was sufficient, but over the last few months:
- Speed will drop as low as 0.5Mb for periods of around 15 mins
- Random disconnection of certain devices on the network (almost seems to rotate devices, sometimes mobile / Surface / firestick with no apparent preference)
- The whole network seems to hang for ages at arbitrary times - doesn't appear to be related to usage.
After having gone through VM Bot several times, and having rebooted / reset (always works for about 24 hours before becoming poor again), I got through to a real person who convinced me it was due to number of devices and I accepted a discounted increase to M100 package. I have had periods where I get around 80Mb but typically around 24Mb for last few times I've checked.
I've signed up for a BQM which in comparison with everyone else's looks atrocious (although not sure if that's because I've just created it). I hope someone can help, the live chat guys seem to have exhausted their help.
Re: Intolerable performance, disconnects WiFi, slow speed, the works!
Hi tomludlow, thanks for your post.
Apologies for the connection issues you've experienced. I can see from here that there's an issue with the downstream power levels - if all of your connections are snug & 'finger-tight' then this will require the attention of an engineer.
I'll be able to get that arranged once we've confirmed some details via PM - just look out for the purple envelope and we'll take it from there.