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Joining in

Why is it so hard to speak to a human being when you have a problem. I had my virgin moved from one house to another a week ago. The box in the living room works fine, however the box in the bedroom has 2 red arrows on display, these are not flashing, and we are unable to get Internet access. Very disappointed we find ourselves in this situation. I am not a very technical person, however I have run a test and it says there is no problem.

Many Thanks 



Phone the Pre-installation and delivery team on 0800 052 1734.
Explain what needs to be done and book an engineer visit.

Very Insightful Person
Very Insightful Person

What VM boxes are you referring to ?

What is working and what is not ?


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Hi @Dukenina61 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problems you've been having 😔

I can see you've spoken to the team since posting. Has a resolution now been put in place?

Please pop back to us at your earliest convenience.

Thank you for your support @Client62 and @jbrennand 👍