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Dukenina61 · ‎05-11-2023

Why is it so hard to speak to a human being when you have a problem. I had my virgin moved from one house to another a week ago. The box in the living room works fine, however the box in the bedroom has 2 red arrows on display, these are not flashing, and we are unable to get Internet access. Very disappointed we find ourselves in this situation. I am not a very technical person, however I have run a test and it says there is no problem.

Many Thanks

Client62 · ‎05-11-2023

Phone the Pre-installation and delivery team on 0800 052 1734.
Explain what needs to be done and book an engineer visit.

jbrennand · ‎05-11-2023

What VM boxes are you referring to ?

What is working and what is not ?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Daniel_Et · ‎07-11-2023

Hi @Dukenina61 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problems you've been having 😔

I can see you've spoken to the team since posting. Has a resolution now been put in place?

Please pop back to us at your earliest convenience.

Thank you for your support @Client62 and @jbrennand 👍

Regards,
Daniel