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Internet

rajakv02
Settling in

on ‎29-10-2023 14:28

Friday had issue with internet down contacted virgin media customer support to report agent said he will sending in a new hub . Received new hub on Saturday connected everything as per the leaflet that was provided in the box since connecting new hub green light has been flashing since Saturday today being Sunday 2:28 pm and the green light flashing has not stopped no internet 

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jbrennand
Very Insightful Person
Very Insightful Person

on ‎29-10-2023 14:32

It may not have been activated on your account yet,  Switch it off for 5 minutes and start it up and see if that kicks it into life.

If not,  call the equipment activation number on - 0800 953 9500 (follow options)  and see if its been activated.

You will need the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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