Kay578 - If you haven’t already, can you set up a free and secure “Broadband Quality Monitor” (link below) to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, Overutilisation issues, etc - it will thus allow you to differentiate between those and simple wifi dropouts.
It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM -
Note that it will take a few hours to start seeing a sensible picture - can you then post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop so we can take a look at the connection quality.
https://www.thinkbroadband.com/broadband/monitoring/quality
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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.