Menu
Reply
kelami
  • 53
  • 0
  • 0
Tuning in
1,167 Views
Message 1 of 87
Flag for a moderator

Internet works but very intermitant speeds

During times of the day the internet speed slows so much It hardly works.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/05255bfb537e4416faef650dfcb23816d3...

PING www.apple.com (84.53.170.201): 64 data bytes
72 bytes from 84.53.170.201: seq=0 ttl=59 time=20.000 ms
72 bytes from 84.53.170.201: seq=1 ttl=59 time=40.000 ms
--- www.apple.com ping statistics ---
3 packets transmitted, 2 packets received, 33% packet loss
round-trip min/avg/max = 20.000/30.000/40.000 ms

Downstream bonded channels
Channel
Frequency (Hz)
Power (dBmV)
SNR (dB)
Modulation
Channel ID
1
595000000
4.9
38
256 qam
24
2
411000000
5
38
256 qam
1
3
419000000
5
38
256 qam
2
4
427000000
4.4
38
256 qam
3
5
435000000
4.4
38
256 qam
4
6
443000000
4.1
38
256 qam
5
7
451000000
4
38
256 qam
6
8
459000000
4.5
38
256 qam
7
9
467000000
4.1
38
256 qam
8
10
475000000
4.4
38
256 qam
9
11
483000000
4.1
38
256 qam
10
12
491000000
4.1
38
256 qam
11
13
499000000
3.7
38
256 qam
12
14
507000000
3.4
38
256 qam
13
15
515000000
3.5
38
256 qam
14
16
523000000
3.2
38
256 qam
15
17
531000000
3.2
38
256 qam
16
18
539000000
4
38
256 qam
17
19
547000000
4.1
38
256 qam
18
20
555000000
4.5
38
256 qam
19
21
563000000
4.4
38
256 qam
20
22
571000000
4.5
38
256 qam
21
23
579000000
4.5
38
256 qam
22
24
587000000
4.5
38
256 qam
23


Downstream bonded channels
Channel
Locked Status
RxMER (dB)
Pre RS Errors
Post RS Errors
1
Locked
38.6
506131
0
2
Locked
38.6
231263
0
3
Locked
38.9
256796
0
4
Locked
38.6
264248
0
5
Locked
38.6
280335
0
6
Locked
38.6
315055
0
7
Locked
38.9
320582
0
8
Locked
38.9
330976
0
9
Locked
38.9
341079
0
10
Locked
38.6
334886
0
11
Locked
38.6
337252
0
12
Locked
38.9
406210
0
13
Locked
38.6
493184
0
14
Locked
38.6
497759
0
15
Locked
38.9
453978
0
16
Locked
38.6
465702
0
17
Locked
38.6
470527
0
18
Locked
38.6
425807
0
19
Locked
38.6
472425
0
20
Locked
38.6
444987
0
21
Locked
38.9
428483
0
22
Locked
38.9
483519
0
23
Locked
38.9
556367
0
24
Locked
38.6
501247
0

Upstream bonded channels
Channel
Frequency (Hz)
Power (dBmV)
Symbol Rate (ksps)
Modulation
Channel ID
1
46200115
4.3
5120
16 qam
73
2
25800017
4.175
5120
16 qam
76
3
32599919
4.175
5120
16 qam
75
4
39400080
4.25
5120
16 qam
74

Any help would be great!



Tags (1)
0 Kudos
Reply
Marty20
  • 165
  • 22
  • 29
Forum Team (Retired)
Forum Team (Retired)
1,141 Views
Message 2 of 87
Flag for a moderator
Helpful Answer

Re: Internet works but very intermitant speeds

Hi

Sorry to hear this. Can you please private message me your account number and area reference so I can look into this for you. Please be mindful not to post those details in a public reply. Thanks, Marty

-------------------------------------------------------------------------------------
I am a Virgin Media Field Technician currently working from home. All and any advice given is based on my experience in the field or my personal experiences with my own set up at home. If my answer was helpful to you please Mark as helpful or consider leaving the post some Kudos.
-------------------------------------------------------------------------------------
Did you know you can get £50 off your bill for referring friends and family to Virgin Media? Want to know more? Just drop me a message!


Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply
John_GS
  • 8.75K
  • 477
  • 773
Forum Team
Forum Team
1,097 Views
Message 3 of 87
Flag for a moderator

Re: Internet works but very intermitant speeds

Hi Kelami,

 

Thanks for posting and apologies for the broadband issues.

 

I've checked our systems and there is an SNR fault in your area. Signal to noise. The fault number is F007976732. The estimated fix date is the 30th April.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
kelami
  • 53
  • 0
  • 0
Tuning in
1,042 Views
Message 4 of 87
Flag for a moderator

Re: Internet works but very intermitant speeds

The 30th April has come and gone and the issue is still there. It's over a month now of terrible internet, when before this started everything was great! Help! ???
0 Kudos
Reply
Katie_WT
  • 4.87K
  • 296
  • 551
Forum Team
Forum Team
1,035 Views
Message 5 of 87
Flag for a moderator

Re: Internet works but very intermitant speeds

Hi there @kelami

 

Thanks for popping back - I am sorry that you're still having some issues. I have checked the reference number you supplied and that issue has now been restored - however, on checking your systems again, I can see that you are impacted by congestion in your area. 

 

This has been raised under reference number F007914564 with the estimated fix date as 13th May 2020. 

 

I have logged this issue onto your account for you and I am sorry about any downtime or loss of service whilst we work to get things sorted out for you and all impacted. 

 

Cheers

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
kelami
  • 53
  • 0
  • 0
Tuning in
997 Views
Message 6 of 87
Flag for a moderator

Re: Internet works but very intermitant speeds

Thank you for the reply Katie. I had waited over a month for my internet to be fixed so I thought I'd be patient and wait again until the 13th (yesterday) but here I am again. Not fixed. Terrible internet. 

Looking for more help. 

0 Kudos
Reply
Natalie_L
  • 2.64K
  • 118
  • 216
Forum Team
Forum Team
989 Views
Message 7 of 87
Flag for a moderator

Re: Internet works but very intermitant speeds

Hi kelami, 

 

Thank you for getting back in touch, I am sorry that it is to report the issue is still happening. 

 

I have taken a look at the ticket and I am afraid the work is still ongoing to repair the issue. I am very sorry for any inconvenience caused by this.

Currently we have not received the new estimated fix date/time but it would appear further construction work is required. 

 

We will keep an eye on the ticker over the next 48 hours to check for updates. The ticket is still logged under the reference F007914564 .

 

Thank you 

 

 

Nat
0 Kudos
Reply
kelami
  • 53
  • 0
  • 0
Tuning in
951 Views
Message 8 of 87
Flag for a moderator

Re: Internet works but very intermitant speeds

Ok. It's been pretty rough again at peak times. Hoping this is fixed soon.

0 Kudos
Reply
Martin_N
  • 5.3K
  • 224
  • 302
Forum Team
Forum Team
949 Views
Message 9 of 87
Flag for a moderator

Re: Internet works but very intermitant speeds

Hi Kelami,

 

I have checked over the fault and the current estimated fix time is 22 MAY 2020 09:00.

 

^Martin

0 Kudos
Reply
kelami
  • 53
  • 0
  • 0
Tuning in
921 Views
Message 10 of 87
Flag for a moderator

Re: Internet works but very intermitant speeds

Thanks Martin. I guess the fix has been pushed back again as I am still having some really terrible spikes (having one right now) - It does happen less frequently now that in the past but having three boys between the age of 5-17 unable to play their game stations for an hour or more at some times of the day is frustrating for them and me 😄 

0 Kudos
Reply