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Navais
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Internet speed up and down

I have just recently got a hub 3.0 and my internet speed has been all over the place, I have the m600 and my wifi will go from 300 to 20 and then I will need to reconnect my wifi on my device to make it work and get faster speeds (this happens also when I am close to the hub and farther away maybe 10 metres in a straight line wifi connection drops, I have already done the pin reset, and updated hub settings to disable smart wifi, even filtering devices to certain networks to reduce traffic through the hub settings. But I still am having the same issue. Can someone please help me to stop this intermittent issue happening? I have placed the hub in a good location with no wireless devices within 1 metre of the hub as well, and dont know what to do next? I think something is wrong with the service or kit. Currently no known issues in my area. Please help!

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lotharmat
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Message 2 of 19
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Re: Internet speed up and down

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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jbrennand
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Message 3 of 19
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Re: Internet speed up and down

Also you didn't say, are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you try it - to help diagnose whether it is just a wifi issue or it could be network connection related?

What Hub is it and what are the Hub lights showing/doing when this happens?


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John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Navais
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Message 4 of 19
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Re: Internet speed up and down

My router status messages say critical, notice warnig and error as you can see below, when i run the diagnostic it says problems with Wifi. Any other suggestions?

Navais_0-1618321567941.png

 

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Navais
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Message 5 of 19
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Re: Internet speed up and down

Hi its ok with the ethernet cables, I have connected a few devices, the light is white on the hub and on, the network is visible to slect for Wifi, and the reception is showing as strong, but the signal will go from 300 - 30 speed and when i disconnect and reconnect wifi it speeds up.
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jbrennand
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Message 6 of 19
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Re: Internet speed up and down

Those are nothing of concern. We are trying to ascertain whether it is a wifi issue - as it says - or whether there may problem on the network connection - this data will help that.

Can you post the full data like below and test on a wired connection.
___________________________________________

In your browser’s URL box type in http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before unless you have the New Hub4 when you do] click on the “router status” icon/text at bottom-middle of first page up and then copy/paste as “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again.

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John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Navais
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Re: Internet speed up and down

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 139000000 3.5 40 256 qam 1
2 147000000 3.2 40 256 qam 2
3 155000000 2.7 40 256 qam 3
4 163000000 2.5 40 256 qam 4
5 171000000 2.2 40 256 qam 5
6 179000000 2 40 256 qam 6
7 187000000 2.2 40 256 qam 7
8 195000000 2.2 40 256 qam 8
9 203000000 2.4 40 256 qam 9
10 211000000 2.7 40 256 qam 10
11 219000000 2.7 40 256 qam 11
12 227000000 2.7 40 256 qam 12
13 235000000 2.7 40 256 qam 13
14 243000000 2.5 40 256 qam 14
15 251000000 2.5 40 256 qam 15
16 259000000 2.5 40 256 qam 16
17 267000000 2 40 256 qam 17
18 275000000 1.9 40 256 qam 18
19 283000000 1.5 40 256 qam 19
20 291000000 1 40 256 qam 20
21 299000000 1 40 256 qam 21
22 307000000 0.9 40 256 qam 22
23 315000000 1 40 256 qam 23
24 323000000 1 40 256 qam 24


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.3 62 0
2 Locked 40.9 76 6023
3 Locked 40.9 35 0
4 Locked 40.3 30 0
5 Locked 40.9 55 0
6 Locked 40.9 37 0
7 Locked 40.9 29 0
8 Locked 40.3 44 0
9 Locked 40.9 28 0
10 Locked 40.3 29 0
11 Locked 40.3 36 0
12 Locked 40.9 46 0
13 Locked 40.9 45 0
14 Locked 40.3 43 0
15 Locked 40.9 41 0
16 Locked 40.3 31 0
17 Locked 40.9 20 0
18 Locked 40.3 34 0
19 Locked 40.9 28 0
20 Locked 40.3 40 0
21 Locked 40.9 40 0
22 Locked 40.3 50 0
23 Locked 40.9 61 0
24 Locked 40.9 54 0

1 60300088 47.5 5120 64 qam 1
2 39400017 48.3 5120 64 qam 4
3 46200213 48.5 5120 64 qam 3
4 53700127 48.3 5120 64 qam 2


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0


Time Priority Description
13/04/2021 13:44:45 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/04/2021 12:03:42 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/04/2021 00:49:20 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2021 17:23:15 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2021 10:47:7 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2021 08:18:20 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2021 07:53:43 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/04/2021 22:01:49 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/04/2021 16:02:1 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/04/2021 04:27:6 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/04/2021 08:27:44 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/04/2021 06:08:37 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2021 22:49:1 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2021 22:48:50 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2021 22:11:34 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2021 22:11:27 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2021 22:10:54 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:40 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/04/2021 14:44:9 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/04/2021 10:08:4 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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jbrennand
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Message 8 of 19
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Re: Internet speed up and down

Only thing I can spot is down channel 2 has a lot of Post RS errors it -shouldnt. Coul be historical accumulation so can you do this to check.

Switch the Hub off and unplug it for a few minutes and then start up. When done, check back in the settings and ensure that the RS error counts have all reset to 0. Then check every hour or two for the next day or two to see if they start reappearing - they shouldn't. If they do (particularly the postRS ones) you have a problem (noise) that only a Tech visit will sort.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Molly_G
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Message 9 of 19
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Re: Internet speed up and down

Hi @Navais,

 

Welcome to forums and thanks for posting. I'm sorry that you're experiencing intermittent wireless connection and thanks for letting us know the checks you have already carried out.

Have you seen any improvement since Tuesday? Did John's advice help?

 

Let us know where you're up to and if you require any further assistance.

Thanks,

Molly_G
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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Navais
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Message 10 of 19
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Re: Internet speed up and down

  • No luck it keeps dropping every so often which has made teams calls really difficult, however I have a technician coming out tomorrow to have a look.
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