So, around 2 days ago I reset my router because I was experiencing packet loss. When I reset it an outage had occurred around an hour later (the internet didnt work up til then anyway).
When the outage had ended, the internet was back up however was extremely slow. Prior to this I had around 150mbps download and 10 ping, but now I am getting around 30 ping and 20mbps download.
Just now I restarted the router to see if this would be fixed, however it has been almost an hour and the internet still isnt back on. The router is still working I believe since the yellow light on it is lit. Is there anything I could do to fix this issue?
Make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time.
See if that sorts it.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Its showing that there is a prolonged signal level issue, we are going to need to get a tech out to you, I have taken the opportunity to book this for you. You are able to find the time, date and make any amendments by visiting your my virgin media account.