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Internet says Access Denied

I have just applied for a new starter pack for the M500 broadband on 22 July and have followed the instructions correctly. However since that day it has only showed the green wifi signal with the flashing green horizontal bar despite multiple attempts to reconnect the hub and rebooting the device. Could anyone please help as it is so difficult to get through to customer service? 

On examination of the Hub 3.0 it states the router is working but the internet states äccess denied. 

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Re: Internet says Access Denied

Did you phone the activation line?

0800 953 9500

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Re: Internet says Access Denied

Hi yes multiple times every day, been on hold and no one has picked up. 

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Re: Internet says Access Denied

Without activation the kit will not work unfortunately.

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