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Internet problems

Villamatt
Joining in

Internet keeps dropping out while using virgins boxes and while using streaming services like Netflix and Amazon 

3 REPLIES 3

Beth_G
Forum Team
Forum Team

Hi Villamatt, 

Thank you for your post, welcome to the Community Forums!

I'm sorry to hear your connection has been dropping when trying to use streaming services.

I've had a look at this end and there doesn't appear to be an issue with your overall connection. How are your set top boxes connected? Are they connected wirelessly or wired?

Do you not have any other issues at all with the connection with using other websites or services?

Beth

Router is wired and tv box wired and they both drop out numerous times a day and when gaming especially takes a hit with down load speed 

Hi Villamatt, thanks for the message and welcome to the forums. 

I am sorry to hear that you are having issues with the broadband and that it is dropping. 

Would you be able to create a BQM here and upload the results?

How is the service since posting? 

Kind regards, Chris.