on 27-12-2022 20:36
Internet keeps dropping out while using virgins boxes and while using streaming services like Netflix and Amazon
on 30-12-2022 09:08
Hi Villamatt,
Thank you for your post, welcome to the Community Forums!
I'm sorry to hear your connection has been dropping when trying to use streaming services.
I've had a look at this end and there doesn't appear to be an issue with your overall connection. How are your set top boxes connected? Are they connected wirelessly or wired?
Do you not have any other issues at all with the connection with using other websites or services?
on 30-12-2022 09:52
Router is wired and tv box wired and they both drop out numerous times a day and when gaming especially takes a hit with down load speed
on 02-01-2023 12:53
Hi Villamatt, thanks for the message and welcome to the forums.
I am sorry to hear that you are having issues with the broadband and that it is dropping.
Would you be able to create a BQM here and upload the results?
How is the service since posting?
Kind regards, Chris.