on 04-06-2022 19:52
Hi over the last few months I have had my Internet drop out on 4 separate occasions. Each time it has shown access denied. The hub is constantly trying to connect and there are messages about updating in the hub. I had phoned to arrange an engineer visit which should be a priority case due to a spinal cord injury left me paralysed from the chest down. I booked an appointment with support and they said I should have been contacted that evening or the next day about an engineer visit. The automated email I got said the 6th so 3 days. When I queried this with support I was told that this email can be ignored and the engineer should visit the next day due to being a priority case due to my injury. There was no engineer visit and the Internet has just gone down again. I phoned up support again but this time was told no engineers work bank holidays. I am not impressed by this level of service and getting told different stories by different customer support reps. I am expecting my Internet to come back about midnight tonight if it follows previous outages.
on 04-06-2022 20:17
on 07-06-2022 09:51
Welcome, thanks for posting.
I am so sorry for the issues with your broadband.
Can you please tell me what it says on the number provided by @jbrennand?
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