Virgin Media Community

[kaybowdin]

• My internet has just gone off and i cant get it going again is there a problem at your end? 

[Adduxi · Accepted solution]

Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

[kaybowdin]

I was told not to ring in regards to the trial as the call centres arnt aware of it. 

[kaybowdin]

It says no issues although it never asked us for a postcode or anything 

[Martin_N]

Hi kaybowdin,

Thank you for your post. I'm very sorry for any issue you're having with your broadband service. 

I have taken a look on our side and it looks as though you have spoken with someone regarding this. 

Do you need any further assistance?

^Martin