Internet not working

[andy3833]

Good morning. Having issue with internet, I’m connected to the hub5 but internet not working on any device . This has been happening every day for last 10 days .. once reboot is done everything works fine till next day . Anybody any ideas ? 

regards

Andy 

[Client62]

The frailty & inflexibility of the Hub 5's Router mode WiFi settings and connectivity are legendary.

If a Hub 5 is delivered here, within the hour I shall be at Currys collecting a 3rd Party WiFi Router.

Regards

Philip

[Tudor]

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[andy3833]

Yeah checked fir any faults in the area , check comes back all is good and working 

[Ilyas_Y]

Hey @andy3833, thanks for reaching out to us on the Virgin Media forums. 🙂

I'm sorry to hear about the issues with the Hub 5 you are having 😞
I've looked on my end and I can't see any significant drops affecting the service or any outages.

Are you able to take out all the cables and securely tighten them back in and perform a hard reset on the Virgin Media hub? Pop a pin in the reset pin hole, located underneath the hub for 40 seconds.

Let us know how it goes.

Kind regards,
Ilyas.

[andy3833]

Hi , I did all that before I went on to the forum , but I still having the same issues 

Andy

[Kath_F]

Hi Andy, 

Thanks for taking the time to come back to us in the Community. 

We're sorry to hear that despite trying the above, you are still having the issues. 

I can see that I replied to you on another thread regarding this last week but had no reply from you. Have you tried following the help I offered there yet? If not give it a go and pop back with an update. Here's the thread again: Joined to hub 5 but no internet

Many thanks,