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Internet not working GU126JN area

Today a Note put through the door telling us the virgin engineers needs access to our property to fix the internet issue.

Telling us we need to contact virgin media, we tried this and have wasted 2 hrs now trying to get through to virgin.

Not support and no one seems to know what is going on.

No internet now for 5 hours. 

Any suggestion anyone?

 

 

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Re: Internet not working GU126JN area

What this normally signifies that there is a local SNR problem and your circuit has been identified as the probable source. As the technician could not gain access he has disconnected your circuit at the street cabinet so other users are not affected. You do definitely need to get through to customer services as they need to gain access to check out the circuit. If you just wait for VM staff to get to your post it can take many days.


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