Virgin Media Community

[Patryk102]

Hello, I have had a problem with the internet for a week now. is all the time but loses signal even when connected with a cable. you can't watch anything. can't play every 10 seconds lag. I did everything as it was on the site. Unfortunately, it still doesn't work, please help. I will add that the internet worked very well before

 

[tehwolf · Accepted solution]

can you set up a BQM - once set up, find the Live Graph and click "Create Sharing Link" - post that back here.

Next, browse to your hub on http://192.168.0.1 - don't log in, click Router Status - copy/paste the tables from the Upstream, Downstream and Network Log tabs back to this thread - you'll need multiple posts for this, the info wont all fit into a single one..

[Patryk102]

 

[Patryk102]

 

[Patryk102]

Welcome back!

Sign in to view or modify your Hub 3.0 settings.

Password 

Router status

Status

Downstream

Upstream

Configuration

Network Log

Refresh data

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1 659000000 4.8 38 256 qam 32

2 475000000 5 40 256 qam 9

3 483000000 5.1 40 256 qam 10

4 491000000 5.4 40 256 qam 11

5 499000000 4.9 38 256 qam 12

6 507000000 5.3 40 256 qam 13

7 515000000 5.3 40 256 qam 14

8 523000000 5.5 38 256 qam 15

9 531000000 4.9 38 256 qam 16

10 539000000 4.5 40 256 qam 17

11 547000000 5.1 40 256 qam 18

12 555000000 5.4 38 256 qam 19

13 563000000 5.9 40 256 qam 20

14 571000000 5 38 256 qam 21

15 579000000 5.3 40 256 qam 22

16 587000000 5.4 38 256 qam 23

17 595000000 6 40 256 qam 24

18 603000000 5.6 38 256 qam 25

19 611000000 5.1 38 256 qam 26

20 619000000 5 38 256 qam 27

21 627000000 5.4 38 256 qam 28

22 635000000 5.5 38 256 qam 29

23 643000000 4.9 38 256 qam 30

24 651000000 4.6 38 256 qam 31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1 Locked 38.9 755 0

2 Locked 40.3 89 0

3 Locked 40.3 105 0

4 Locked 40.3 123 0

5 Locked 38.9 167 0

6 Locked 40.3 167 0

7 Locked 40.9 189 0

8 Locked 38.9 173 0

9 Locked 38.9 270 0

10 Locked 40.3 175 0

11 Locked 40.3 272 0

12 Locked 38.9 284 0

13 Locked 40.3 271 0

14 Locked 38.9 308 0

15 Locked 40.3 336 0

16 Locked 38.9 300 0

17 Locked 40.3 354 0

18 Locked 38.9 399 0

19 Locked 38.9 432 0

20 Locked 38.9 430 0

21 Locked 38.6 518 0

22 Locked 38.9 552 0

23 Locked 38.6 746 0

24 Locked 38.6 739 0

[Patryk102]

Refresh data

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1 53700000 41.5 5120 64 qam 2

2 39400000 40 5120 64 qam 4

3 46200000 40 5120 64 qam 3

4 60300000 41.5 5120 64 qam 1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1 ATDMA 0 0 105 0

2 ATDMA 0 0 160 0

3 ATDMA 0 0 139 0

4 ATDMA 0 0 77 0

[Patryk102]

Welcome back!

Sign in to view or modify your Hub 3.0 settings.

Password 

Router status

Status

Downstream

Upstream

Configuration

Network Log

Refresh data

Network Log

Time Priority Description

19/02/2021 16:30:3 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

18/02/2021 19:37:50 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

18/02/2021 19:37:39 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

18/02/2021 19:36:20 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

18/02/2021 19:36:7 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

18/02/2021 19:12:44 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

18/02/2021 10:30:25 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

18/02/2021 10:30:25 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

16/02/2021 03:14:29 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

14/02/2021 22:46:25 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

14/02/2021 22:45:17 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

14/02/2021 22:17:24 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

14/02/2021 22:16:19 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/02/2021 20:46:46 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/02/2021 20:45:28 critical REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/02/2021 20:45:28 Error T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/02/2021 20:45:28 critical Registration RSP rejected unspecified reason;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/02/2021 15:03:30 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:02:16 Warning! ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/02/2021 14:22:47 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Patryk102]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/642bd8e937c11cae4b46585a1fac57a2ab617c49