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Spunkymunky88
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Internet keeps going down and is down right now

My internet has gone down 3 times over 2 days due to problems in our area i have covid at the moment too so its just the worse time and its not just for a couple of hours either it went down yesterday at about 4 o clock updates said it would be back on at 3 in the morning it was working this morning the realised at 2 30 this aft it was down again not going to be fixed till 11:30 tonight 3 times going down is bad with anyone but when your isolating its even worse

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PlayZoneUK
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Re: Internet keeps going down and is down right now

Hi not sure which area you're in... take a look at: Solved: Re: Random bandwidth performance, following mainte... - Page 3 - Virgin Media Community - 50...

NOTE: This isn't SOLVED btw!

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Ayisha_B
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Re: Internet keeps going down and is down right now

Hi @Spunkymunky88,

Welcome back to our Community Forums and thanks for you post. 

I am sorry to hear you've been having some issues with the service and wishing you a speedy recovery. 

I've taken a look at our systems and can see this was due to an area outage which has now been resolved. 

How are things your end now?

We’ve also got a host of hints and help in our Virgin Media mobile app and our Help & Support area, should you need them.

Cheers
 

Ayisha_B
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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Spunkymunky88
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Re: Internet keeps going down and is down right now

Hi

They're working now it was just frustrating as it was down while i was isolating and was happening often too

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John_GS
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Re: Internet keeps going down and is down right now

Thanks for coming back to us. I am glad all sorted 🙂 if you ever need us, do pop back.

Hope the recovery also goes well 🙂

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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