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Blackie1973
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Internet keeps dropping

I have a HUB 3 and my internet keeps dropping out . It doesn’t matter whether my boys are gaming or I am alone at home but this has happened for months now. Gone though everything o can think of including resetting and it keeps coming back. Can’t get through to any contact numbers due to COVID but I need it for work.How do I go about ordering a replacement if that is and option nor can the main cable coming in be tested if possible 

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sophist
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Message 2 of 15
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Re: Internet keeps dropping

set up a BQM - once set up, find the Live Graph and click "Create Sharing Link" - post that back here.

post your router stats too - browse to your hub on  http://192.168.0.1 - don't log in, click Router Status - copy/paste the tables from the Upstream, Downstream and Network Log tabs back to this thread - you'll need multiple posts for this, the info wont all fit into a single one..

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lotharmat
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Re: Internet keeps dropping

Is it only wireless that drops out or ethernet connected devices too?



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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Blackie1973
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Re: Internet keeps dropping

Both. I only have my sky on Ethernet. Everything else is wireless 

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lotharmat
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Message 5 of 15
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Re: Internet keeps dropping

Definitely post up your router stats and BQM (As above)



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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Blackie1973
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Re: Internet keeps dropping

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Blackie1973
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Re: Internet keeps dropping

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Blackie1973
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Re: Internet keeps dropping

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Blackie1973
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Re: Internet keeps dropping

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Blackie1973
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Re: Internet keeps dropping

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