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Internet keeps dropping

Every afternoon evening since taking out virgin my internet has dropped first couple of times the box and come up with loads of flashing lights and once they have stopped then it has worked. Last couple of times there is just no signal to it and it says it’s connected to WiFi but nothing is happening only been on virgin 30 days hope I don’t live to regret it 

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Moderator (Retired) Ty_S
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Re: Internet keeps dropping

Hi Michaelstroud

I’m really sorry to hear of the loss of service. Are you still experiencing any problems? 

I've been unable to locate your account to run some checks so I’ve sent you a private message (purple envelope, top right corner) for some additional information to help me look into this further for you.

Kind regards,

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