It is still very bad........ especially this morning.
Alexia keeps dropping out, British Gas Hive is having problems connecting to the internet, my main computer keeps dropping out even though it is hard wired and my mobile keeps dropping out. This appears to be getting worse. All this has happened since I connected Hub 4. Hub 3 never had this problem. It is so frustrating as I appear to be buying a service which is not working correctly.
Could there be an intermiitant problem with the Hub 4.
I conduct speed and connection tests with the Virgin app which as you state shows no problems.
Sorry to hear this is still ongoing for you. I have check my side and all looks okay service wise. Are you able to post your Hub log and a BQM please so we can investigate this further. You can setup a Broadband Quality Monitor and post a link to your live graph. Reboot the router and give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum. Once we have this extra information we will be able to offer you the further support you need!