Internet keeps dropping and needs multiple restarts

[AimeeA]

Internet Hub 3.0 keeps dropping off multiple times a day and requires constant restarts which do not always work. This has been an ongoing issue for 3 weeks now. Can I get an engineer out to look at this as Virgin Broadband is expensive and should be more reliable than this. I cannot even use this to work from home, instead I am hotspotting off my mobile data which is just unacceptable. 

[Ryan_N]

Hi AimeeA

Thank you for your post and welcome to the forums. 

This is something that we can look into - not a problem at all.

Can you post your Hub status and logs please?

In your search bar on a web browser if you could go to: http://192.168.0.1 or http://192.168.100.1 - if in modem mode.
From that point - please don't log in but press on 'Router Status'

Copy/paste the data from each of the tabs you can see - removing your MAC address from any of the information.

Can you also provide me a wired speed test here: (speedtest.net) and post the results please.

I would also advise to set up a 'Broadband Quality Monitor'. it will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)

Give it around 24 hours once set up so the data can produce and then click 'Share Live graph' and paste the 'Direct Link' on to your post.

Cheers, 
Ryan.