Virgin Media Community

[Altirix]

Cable Modem Status

Item Status Comments

Acquired Downstream Channel (Hz)	202750000	Locked
Ranged Upstream Channel (Hz)	60300000	Locked
Provisioning State	Online

  Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	202750000	1.2	38	256 qam	9
2	210750000	0.7	37	256 qam	10
3	218750000	0.4	37	256 qam	11
4	226750000	0	38	256 qam	12
5	234750000	0	38	256 qam	13
6	242750000	0	38	256 qam	14
7	250750000	0.4	38	256 qam	15
8	258750000	0.2	38	256 qam	16
9	266750000	0.4	38	256 qam	17
10	274750000	0.5	37	256 qam	18
11	282750000	0.7	38	256 qam	19
12	290750000	0.5	38	256 qam	20
13	298750000	0.5	37	256 qam	21
14	306750000	0.7	38	256 qam	22
15	314750000	0.5	38	256 qam	23
16	322750000	1.2	38	256 qam	24
17	402750000	-0.7	38	256 qam	25
18	410750000	-0.7	37	256 qam	26
19	418750000	-0.7	37	256 qam	27
20	426750000	-0.7	37	256 qam	28
21	434750000	-1	37	256 qam	29
22	442750000	-1	37	256 qam	30
23	450750000	-1.5	36	256 qam	31
24	458750000	-2	37	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	14964	43345
2	Locked	37.6	17746	43965
3	Locked	37.6	15581	45339
4	Locked	38.6	12991	39184
5	Locked	38.6	13907	28799
6	Locked	38.9	166846	24163
7	Locked	38.6	251787	28699
8	Locked	38.9	453484	40729
9	Locked	38.9	698592	34851
10	Locked	37.6	668081	26248
11	Locked	38.6	274489	27599
12	Locked	38.9	11565	28789
13	Locked	37.6	24598	30314
14	Locked	38.6	113979	41266
15	Locked	38.6	172265	40494
16	Locked	38.6	105989	51510
17	Locked	38.6	52313	27092
18	Locked	37.6	55390	28666
19	Locked	37.6	47811	41092
20	Locked	37.6	65474	29741
21	Locked	37.6	51763	28803
22	Locked	37.3	56434	30974
23	Locked	36.6	71135	33313
24	Locked	37.3	46834	30310

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	48.3	5120	64 qam	1
2	46200000	47.3	5120	64 qam	3
3	53700000	47.8	5120	64 qam	2
4	39400000	47	5120	64 qam	4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	3	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	cmreg-vmdg505-bbt060-b.cm

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	cmreg-vmdg505-bbt060-b.cm

Primary Downstream Service Flow

SFID	49332
Max Traffic Rate	230000061
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	49331
Max Traffic Rate	22000061
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

Network Log

Time Priority Description

04/02/2021 02:16:46	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 02:15:37	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 02:15:37	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 02:15:37	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 02:14:35	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 02:14:28	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 02:14:27	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 02:14:18	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 02:14:18	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 02:14:18	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 02:14:15	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 02:14:13	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 02:14:12	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 02:14:12	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 02:14:11	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 02:14:11	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 02:14:10	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 02:14:10	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 02:14:10	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 02:14:4	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

any help would be great, the house is a rented HMO. but running our own networking equipment so virgin media equipment is in modem mode. let me know if any specifics are needed for the network to work out what is happening

[conman33158]

You have a lot of Post RS errors and a lot of errors in your network log, your power levels on the upstream are sitting a bit high also. Have you checked for any faults in your area?

Have you tried a factory reset? Hold in the pinhole at the rear of the router for at least 50 seconds and then release (the lights will flash while holding in the pinhole reset button after about 15 seconds) then allow 5 minutes for the router to reboot and re-sync the connection.

Also can you please setup a Broadband Quality Monitor (BQM) at thinkbroadband.com. Just click on Create a new monitor.

Post a 'Live Link' to your BQM on here asap.

Under your graph you just created Click (Share Live Graph) then click generate.

Copy the text in the Direct Link box and paste it on here

[Altirix]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/d41eae84c776669628eec9a298a84bc6b2...

[Altirix]

fixed, didnt have respond to ping on, an engineer came out and terminated some cables for us