Since I upgraded to a new package the 1Gig with a hub 5 in October, I have been having connection issues since the first day. So from the 10th October to to the 28th December I have had 7 engineers come round my house and have had everything changed here a list of it all
- New 130 m cable from virgin exchange on street to my access point
- New access point as mine got lost some how
- New cable from access point to the brown box on outside house
- New brown box on outside house
- New cable from box on outside house to my box in side
- New box inside
- New cable from there to router
- Now on my 3rd router - Hub 5
- 2 Cat 5 cables
- 2 Cat 6 cables
- 2 Cat 7 cables
- 2 Cat 8 Cables
Yet i am still having connection and latency issues this can not be down to the equipment 
The BQM chart shows how bad this is and I have 20-30 days like this when i go in the router setting and check it is full for T2 and T3 Timeouts
Im sick of contacting the CS team and being told that all they can do is send another engineer out which they will be again tomorrow on the 29/12 not sure what he is actually going to do though
