We've had our Virgin media broadband for less than 2 years and up until a couple of weeks ago there have been little to no connection issues. However, recently our internet has has been frequently disconnecting which leads us to have to reconnect again only for it to cut out again 15 minutes later... We live in a small 3 bed flat with only 6 devices connected to the router, it's now come to the case that in order to have an uninterupted conection we can only be in the same room as the router. This issue is slowly getting worse and worse as when i woke up this morning I found that my laptop couldn't even find the broadband network let alone connect. I then had to reboot the router (for the severalth time this week) for it to finaly connect by this time I was late for a meeting. What's even curiouser is that there is no issue with phones...
For the short period of time we are connected the internet is fast and fine but it's difficult to engage in university classes when every 15 minutes my connection is lost...
Same problem for me I am getting some support to trouble shoot , I had to send logs yesterday and they ran some checks overnight ..... awaiting results.
I guess you need to get support from VM to trouble shoot
some initial answers I got yesterday which I don’t 100% agree with
1. maybe the wifi connection in your area by your provider is the issue - no! 2.maybe you could get some other equipment to connect and that will help because VM hubs we know are not great for wifi connections- what? No!
I am at the point of changing providers as this issue is affecting my work and child in isolation school work and university lectures !
Thanks so much for keeping us updated and I'm so sorry to hear the factory reset hasn't worked long term for you.
I know you aren't seeing these issues on your phones, can I just ask you to confirm which devices you are facing these issues on, and if anything happens to the lights on the Hub when the connection drops?