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nwvmc
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Message 21 of 25
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Re: Internet keeps cutting out every couple of minutes for about 30 seconds.

Here's the result of my Broadband Quality Monitor (one more time):-

BQMNW01.jpg

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Travis_M
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Message 22 of 25
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Re: Internet keeps cutting out every couple of minutes for about 30 seconds.

Hi @nwvmc

 

Thanks for posting on our community forum!

 

Just before I look further into this, do you experience these issues via both wired and wireless connection?

 

Regards

Travis_M
Forum Team



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nwvmc
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Message 23 of 25
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Re: Internet keeps cutting out every couple of minutes for about 30 seconds.

I think I've made some progress here. I found a property called 'Band' in the Network Controller in my Surface (see below) which was set to '2.4 GHz Only'. I changed it to 'Auto' and things have improved. I still get disconnections but they only last for a second so are largely unnoticeable. I didn't even know that routers have these two Bands.
NetworkControllerBandProperty.jpg

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Sasha_W
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Message 24 of 25
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Re: Internet keeps cutting out every couple of minutes for about 30 seconds.

That's great to hear @nwvmc

 

Thanks for letting us know and glad to hear that there has been some improvements with this. 

 

If you are noticing longer drop outs, please do let me know and we can run some further checks. 

 

Thanks 

Sasha - Forum Team


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lotharmat
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Message 25 of 25
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Re: Internet keeps cutting out every couple of minutes for about 30 seconds.


@nwvmc wrote: I didn't even know that routers have these two Bands.


If you delve into the router settings (192.168.0.1) and log in - you can split the bands up and give them their own distinct names!

That way you can choose which to connect to and your device won't keep switching between them (it will always try to connect to the one with the strongest signal)

If you are on the cusp of it choosing - you *could* experience drop outs as it tries to connect to the stronger signal - Ideally it should be seamless but sometimes not!

Hope this helps!




------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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