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Angrydreamer1
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Internet keep dropping every day

Hello,

My connection (M100) drops on and off through the day. Like many these days I am working from home so this is causing issues with my work. It started happening just before Christmas and had been fine up until then. 

I've run the Virgin diagnostic test several times and it can't find anything , however if I try to use the Virgin Media Connect app it can never find the hub. I've also rebooted and reset the hub countless times.

I tried contacting VM when it started happening but just kept be sent back and forth between Customer Services and the Technical Team. 

If anyone has any advice I would be grateful and I'm happy to provide any more info that's needed. 

 

 

KiddyYup
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Re: Internet keep dropping every day

I'm experiencing similar issues of intermittent WiFi.
I've a V6 box and also a smart TV connected to the hub via ethernet cables: wired connections seem to be fine.
Particularly, it appears to be the 2.4GHz frequency that's dropping out: WiFi connected devices in the same room as the hub (so using the 5GHz band) don't appear to be as affected as devices further away.
Not found a solution as yet.
Angrydreamer1
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Re: Internet keep dropping every day

I ran a Broadband Quality Monitor for 24 hours as I've seen it suggested on other posts. Here is the link:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/2aa212b7cfa4ae2de6848faae88bb835d03afaca-27-01-2021
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gary_dexter
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Alessandro Volta
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Re: Internet keep dropping every day


@Angrydreamer1 wrote:

I ran a Broadband Quality Monitor for 24 hours as I've seen it suggested on other posts. Here is the link:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/2aa212b7cfa4ae2de6848faae88bb835d03afaca-27-01-2021

Post the Network, Upstream and Downstream logs from the hubs admin pages back here as text 


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Angrydreamer1
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Re: Internet keep dropping every day

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11387500001.440256 qam1
21467500001.740256 qam2
31547500001.740256 qam3
41627500001.440256 qam4
51707500000.438256 qam5
61787500000.940256 qam6
71867500001.240256 qam7
8194750000140256 qam8
92027500000.740256 qam9
102107500000.740256 qam10
112187500000.740256 qam11
122267500000.540256 qam12
13234750000040256 qam13
14242750000-0.540256 qam14
15250750000-0.940256 qam15
16258750000-140256 qam16
17266750000-140256 qam17
18274750000-140256 qam18
19282750000-140256 qam19
20290750000-1.440256 qam20
21298750000-1.740256 qam21
22306750000-240256 qam22
23314750000-240256 qam23
24322750000-240256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.948013672865832
2Locked40.92044018934769
3Locked40.939201501602054
4Locked40.3469201463041538
5Locked38.9268934668766728
6Locked40.3908832603521
7Locked40.9907184559818
8Locked40.9969535545773
9Locked40.9899200503789
10Locked40.3854518451201
11Locked40.9906075414715
12Locked40.9982750363554
13Locked40.9974133334758
14Locked40.3879714317326
15Locked40.9813093294189
16Locked40.9901528302075
17Locked40.91123880329198
18Locked40.31052149275068
19Locked40.9833605197455
20Locked40.9782878179265
21Locked40.3758067172432
22Locked40.3739273174627
23Locked40.3803220175095
24Locked40.3855268180558
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Angrydreamer1
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Re: Internet keep dropping every day

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000047512064 qam1
23260000044.8512064 qam4
34620000045.3512064 qam2
43940000046512064 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA001050
2ATDMA00670
3ATDMA001170
4ATDMA00730
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Angrydreamer1
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Re: Internet keep dropping every day

Let me know if I missed anything! 🙂

 

Network Log

Time Priority Description

27/01/2021 20:56:18Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 20:56:17criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 20:56:17Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 20:54:59criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 20:54:59Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 20:54:45noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 20:54:38criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 20:53:43Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 20:53:43criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 20:53:42Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 20:41:13criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 20:41:5Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 20:41:5criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 20:40:51Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 20:40:51criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 20:38:51Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 20:20:5noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 20:18:19criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 20:18:17Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 20:18:17criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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