My connection (M100) drops on and off through the day. Like many these days I am working from home so this is causing issues with my work. It started happening just before Christmas and had been fine up until then.
I've run the Virgin diagnostic test several times and it can't find anything , however if I try to use the Virgin Media Connect app it can never find the hub. I've also rebooted and reset the hub countless times.
I tried contacting VM when it started happening but just kept be sent back and forth between Customer Services and the Technical Team.
If anyone has any advice I would be grateful and I'm happy to provide any more info that's needed.
I'm experiencing similar issues of intermittent WiFi. I've a V6 box and also a smart TV connected to the hub via ethernet cables: wired connections seem to be fine. Particularly, it appears to be the 2.4GHz frequency that's dropping out: WiFi connected devices in the same room as the hub (so using the 5GHz band) don't appear to be as affected as devices further away. Not found a solution as yet.
Post the Network, Upstream and Downstream logs from the hubs admin pages back here as text
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